← services
Trace flow
241246750e5953fd9ee6e5c6e78f7f15 · live fetch 5529 ms · tilda-trial-automation
Waterfall
Request span + Neo4j queries by start offset (reconstructed from log timestamps — approximate)
readwrite
Queries in this trace 64
| Query | Offset | Elapsed | R/W |
|---|---|---|---|
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 1 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 1 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 1 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 1 ms | read |
MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 1 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 1 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 1 ms | read |
MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 1 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 1 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n |
— | 0 ms | read |
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
|
— | 0 ms | read |
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
|
— | 0 ms | read |
Logs in this trace 102
2h ago DEBUG virtual-assistant ✅ Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=12, reminders_sent=0, moved_to_need_attention=0
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:377
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
✅ Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=12, reminders_sent=0, moved_to_need_attention=0
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:377",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "\u2705 Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=12, reminders_sent=0, moved_to_need_attention=0",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.519Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=2233m < step=2880m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=2233m \u003c step=2880m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.519Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 776.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647872",
"pageFaults": 0.0,
"pageHits": 7.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.515Z",
"transactionId": 12028710.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647870",
"pageFaults": 0.0,
"pageHits": 4.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.506Z",
"transactionId": 12028709.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647869",
"pageFaults": 0.0,
"pageHits": 6.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.503Z",
"transactionId": 12028709.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647868",
"pageFaults": 0.0,
"pageHits": 7.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.496Z",
"transactionId": 12028708.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647866",
"pageFaults": 0.0,
"pageHits": 9.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.487Z",
"transactionId": 12028707.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.482Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.482Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3210m < step=2880m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3210m \u003c step=2880m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.482Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 724.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647865",
"pageFaults": 0.0,
"pageHits": 6.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.478Z",
"transactionId": 12028706.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647864",
"pageFaults": 0.0,
"pageHits": 4.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.471Z",
"transactionId": 12028705.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647863",
"pageFaults": 0.0,
"pageHits": 6.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.467Z",
"transactionId": 12028705.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647862",
"pageFaults": 0.0,
"pageHits": 7.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.459Z",
"transactionId": 12028704.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647861",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.451Z",
"transactionId": 12028703.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.446Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.446Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3230m < step=2880m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3230m \u003c step=2880m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.445Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 828.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647860",
"pageFaults": 0.0,
"pageHits": 9.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.442Z",
"transactionId": 12028702.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647859",
"pageFaults": 0.0,
"pageHits": 12.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.434Z",
"transactionId": 12028701.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647858",
"pageFaults": 0.0,
"pageHits": 13.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.431Z",
"transactionId": 12028701.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647857",
"pageFaults": 0.0,
"pageHits": 17.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.423Z",
"transactionId": 12028700.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647856",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.415Z",
"transactionId": 12028699.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.410Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.410Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 1078m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 1078m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.410Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 828.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647854",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.406Z",
"transactionId": 12028698.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647852",
"pageFaults": 0.0,
"pageHits": 17.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.397Z",
"transactionId": 12028697.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647851",
"pageFaults": 0.0,
"pageHits": 18.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.394Z",
"transactionId": 12028697.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647849",
"pageFaults": 0.0,
"pageHits": 30.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.385Z",
"transactionId": 12028696.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647846",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.375Z",
"transactionId": 12028695.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.370Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.370Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3308m < step=2880m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3308m \u003c step=2880m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.370Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 776.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647844",
"pageFaults": 0.0,
"pageHits": 8.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.366Z",
"transactionId": 12028694.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647839",
"pageFaults": 0.0,
"pageHits": 6.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.297Z",
"transactionId": 12028693.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647837",
"pageFaults": 0.0,
"pageHits": 7.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.294Z",
"transactionId": 12028693.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647836",
"pageFaults": 0.0,
"pageHits": 9.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.287Z",
"transactionId": 12028692.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647835",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.279Z",
"transactionId": 12028691.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.274Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.274Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending — skipping reminder (no send, no draft) to preserve user intent
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:200
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending — skipping reminder (no send, no draft) to preserve user intent
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:200",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending \u2014 skipping reminder (no send, no draft) to preserve user intent",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.273Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 7656.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647834",
"pageFaults": 0.0,
"pageHits": 37.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 25, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.270Z",
"transactionId": 12028690.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647833",
"pageFaults": 0.0,
"pageHits": 20.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.266Z",
"transactionId": 12028690.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization) RETURN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required
raw payload (15 fields)
{
"allocatedBytes": 328.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E5CF3BBC",
"id": "24647832",
"pageFaults": 0.0,
"pageHits": 6.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]-\u003e(o:Organization)\n RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required\n ",
"queryParameters": "{wo: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.259Z",
"transactionId": 12028689.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 7560.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647831",
"pageFaults": 0.0,
"pageHits": 37.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.251Z",
"transactionId": 12028688.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647830",
"pageFaults": 0.0,
"pageHits": 20.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.247Z",
"transactionId": 12028688.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647828",
"pageFaults": 0.0,
"pageHits": 28.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.239Z",
"transactionId": 12028687.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647827",
"pageFaults": 0.0,
"pageHits": 12.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.229Z",
"transactionId": 12028686.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order 8c5c5785-bead-41a8-8002-3d05b949c13d
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 8c5c5785-bead-41a8-8002-3d05b949c13d
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order 8c5c5785-bead-41a8-8002-3d05b949c13d",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.224Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order 8c5c5785-bead-41a8-8002-3d05b949c13d
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 8c5c5785-bead-41a8-8002-3d05b949c13d
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order 8c5c5785-bead-41a8-8002-3d05b949c13d",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.224Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=27504fe1-a00e-459f-af03-ba243eb31670 draft already pending — skipping reminder (no send, no draft) to preserve user intent
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:200
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=27504fe1-a00e-459f-af03-ba243eb31670 draft already pending — skipping reminder (no send, no draft) to preserve user intent
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:200",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=27504fe1-a00e-459f-af03-ba243eb31670 draft already pending \u2014 skipping reminder (no send, no draft) to preserve user intent",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.223Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 7656.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647826",
"pageFaults": 0.0,
"pageHits": 53.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 25, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.219Z",
"transactionId": 12028685.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647825",
"pageFaults": 0.0,
"pageHits": 28.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.216Z",
"transactionId": 12028685.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization) RETURN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required
raw payload (15 fields)
{
"allocatedBytes": 328.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E5CF3BBC",
"id": "24647823",
"pageFaults": 0.0,
"pageHits": 28.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]-\u003e(o:Organization)\n RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required\n ",
"queryParameters": "{wo: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.206Z",
"transactionId": 12028684.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 7560.0,
"cpu": 1.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647822",
"pageFaults": 0.0,
"pageHits": 53.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.197Z",
"transactionId": 12028683.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647821",
"pageFaults": 0.0,
"pageHits": 28.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.192Z",
"transactionId": 12028683.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647820",
"pageFaults": 0.0,
"pageHits": 34.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.183Z",
"transactionId": 12028682.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647819",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.173Z",
"transactionId": 12028681.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order 27504fe1-a00e-459f-af03-ba243eb31670
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 27504fe1-a00e-459f-af03-ba243eb31670
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order 27504fe1-a00e-459f-af03-ba243eb31670",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.168Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order 27504fe1-a00e-459f-af03-ba243eb31670
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 27504fe1-a00e-459f-af03-ba243eb31670
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order 27504fe1-a00e-459f-af03-ba243eb31670",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.168Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=f42328f2-c28d-44dd-9ba7-0b43ac19af6d mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=f42328f2-c28d-44dd-9ba7-0b43ac19af6d mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=5339m < step=2880m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=f42328f2-c28d-44dd-9ba7-0b43ac19af6d mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=5339m \u003c step=2880m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.168Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 828.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647818",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.164Z",
"transactionId": 12028680.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647817",
"pageFaults": 0.0,
"pageHits": 23.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.155Z",
"transactionId": 12028679.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647816",
"pageFaults": 0.0,
"pageHits": 24.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.150Z",
"transactionId": 12028679.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647814",
"pageFaults": 0.0,
"pageHits": 44.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.142Z",
"transactionId": 12028678.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647813",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.133Z",
"transactionId": 12028677.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.127Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.127Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=5104m < step=2880m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=5104m \u003c step=2880m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.127Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 776.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647811",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.123Z",
"transactionId": 12028676.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647809",
"pageFaults": 0.0,
"pageHits": 6.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.115Z",
"transactionId": 12028675.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647808",
"pageFaults": 0.0,
"pageHits": 7.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.112Z",
"transactionId": 12028675.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647807",
"pageFaults": 0.0,
"pageHits": 9.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.103Z",
"transactionId": 12028674.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647806",
"pageFaults": 0.0,
"pageHits": 8.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.095Z",
"transactionId": 12028673.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.090Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.089Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=9471m < step=17280m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=9471m \u003c step=17280m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.089Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 828.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647805",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.086Z",
"transactionId": 12028672.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647804",
"pageFaults": 0.0,
"pageHits": 9.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.078Z",
"transactionId": 12028671.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647803",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.075Z",
"transactionId": 12028671.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647800",
"pageFaults": 0.0,
"pageHits": 12.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.068Z",
"transactionId": 12028670.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647799",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.060Z",
"transactionId": 12028669.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.056Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.055Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=9504m < step=17280m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=9504m \u003c step=17280m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.055Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 828.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647798",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.051Z",
"transactionId": 12028668.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647796",
"pageFaults": 0.0,
"pageHits": 7.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.043Z",
"transactionId": 12028667.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647795",
"pageFaults": 0.0,
"pageHits": 8.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.039Z",
"transactionId": 12028667.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647794",
"pageFaults": 0.0,
"pageHits": 10.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.031Z",
"transactionId": 12028666.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 1.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647793",
"pageFaults": 0.0,
"pageHits": 9.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.022Z",
"transactionId": 12028665.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.017Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.017Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible...
time2026-07-27 00:09:10 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 1000m'
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:244",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 1000m\u0027",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:10.017Z",
"version": "unknown"
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
WHERE f.delpending = false
RETURN f
ORDER BY f.createdat ASC
raw payload (15 fields)
{
"allocatedBytes": 776.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "23A43F51",
"id": "24647791",
"pageFaults": 0.0,
"pageHits": 11.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n WHERE f.delpending = false\n RETURN f\n ORDER BY f.createdat ASC\n ",
"queryParameters": "{work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.013Z",
"transactionId": 12028664.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
OPTIONAL MATCH (d:Document)
WHERE d.tildaid IN COALESCE(a.docIds, [])
WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
// Compute latest AI_MSG draft id per work order for gating REGENERATE
OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
WHERE ai.activity_type = 'AI_MSG' // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
WITH w, a, documents,
max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
WITH a, documents,
CASE
WHEN size(ai_msgs) = 0 THEN false
ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
END AS is_latest_draft
RETURN a,
CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
is_latest_draft
ORDER BY a.createdat DESC
SKIP $skip
LIMIT $limit
raw payload (15 fields)
{
"allocatedBytes": 3272.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "2A13D7A9",
"id": "24647790",
"pageFaults": 0.0,
"pageHits": 25.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n OPTIONAL MATCH (d:Document)\n WHERE d.tildaid IN COALESCE(a.docIds, [])\n WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n // Compute latest AI_MSG draft id per work order for gating REGENERATE\n OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n WHERE ai.activity_type = \u0027AI_MSG\u0027 // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n WITH w, a, documents,\n max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n WITH a, documents,\n CASE\n WHEN size(ai_msgs) = 0 THEN false\n ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n END AS is_latest_draft\n RETURN a,\n CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n is_latest_draft\n ORDER BY a.createdat DESC\n SKIP $skip\n LIMIT $limit\n ",
"queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.006Z",
"transactionId": 12028663.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 00:09:10 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses
RETURN count(a) as total
raw payload (15 fields)
{
"allocatedBytes": 488.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "FA66F084",
"id": "24647789",
"pageFaults": 0.0,
"pageHits": 26.0,
"planning": 0.0,
"query": "\n MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n RETURN count(a) as total\n ",
"queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027, activity_types: [\u0027AI_MSG\u0027]}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:10.002Z",
"transactionId": 12028663.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 00:09:09 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
"allocatedBytes": 928.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "4C51129A",
"id": "24647788",
"pageFaults": 0.0,
"pageHits": 38.0,
"planning": 0.0,
"query": "\n MATCH (wo:WorkOrder {tildaid: $wo_id})\n OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n ",
"queryParameters": "{wo_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:09.995Z",
"transactionId": 12028662.0,
"waiting": 0.0
}2h ago INFO virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 00:09:09 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id})
RETURN n
raw payload (15 fields)
{
"allocatedBytes": 312.0,
"cpu": 0.0,
"elapsedTimeMs": 0.0,
"executionPlanCacheKeyHash": "E0146DD7",
"id": "24647786",
"pageFaults": 0.0,
"pageHits": 12.0,
"planning": 0.0,
"query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
"queryParameters": "{node_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
"runtime": "pipelined",
"source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:38312\tserver/10.173.0.8:7687\u003e",
"timestamp": "2026-07-27T00:09:09.986Z",
"transactionId": 12028661.0,
"waiting": 0.0
}2h ago DEBUG virtual-assistant [daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec
time2026-07-27 00:09:09 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:135",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:09.981Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant [daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec
time2026-07-27 00:09:09 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:368",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "[daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:09.981Z",
"version": "unknown"
}2h ago DEBUG virtual-assistant 🏢 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (12 work orders)
time2026-07-27 00:09:09 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:362
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace241246750e5953fd9ee6e5c6e78f7f15
span52dc65062fb121ba
podvirtual-assistant-65b975d66b-l8wpw
message
🏢 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (12 work orders)
raw payload (8 fields)
{
"caller": "jobs/daily_work_order_cron.py:362",
"cluster": "master",
"environment": "DEVELOPMENT",
"message": "\ud83c\udfe2 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (12 work orders)",
"org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
"service": "virtual-assistant",
"timestamp": "2026-07-27T00:09:09.981Z",
"version": "unknown"
}
Every log line sharing this trace id, across all services — fetched live from Cloud Logging
(tilda-trial-automation), never stored. Open the Logs Explorer
for the same view with field filters.