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Live Cloud Logging query (nothing stored) · master · last 48h · newest first · page 2 (200/page) · 200 entries in 9193 ms all app neo4j weaviate time relative absolute

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34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (wp:WorkPlanInstance{tildaid:"4f4a2dc3-117b-4b69-a1c1-8944eb009099"})-[:WORKPLAN_INSTANCE_TO_MILESTONE]->(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]->(item:WorkplanInstanceMilestoneItem)
		WHERE item.itemType = "Workorder"
		  AND coalesce(item.skippedAt, 0) = 0
		  AND coalesce(item.notApplicableAt, 0) = 0
		  AND coalesce(item.workOrderCompletedAt, 0) = 0
		  AND coalesce(item.workOrderId, "") = ""
		RETURN count(item) AS n
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "0CD31179",
  "id": "13452021",
  "pageFaults": 0.0,
  "pageHits": 418.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance{tildaid:\"4f4a2dc3-117b-4b69-a1c1-8944eb009099\"})-[:WORKPLAN_INSTANCE_TO_MILESTONE]-\u003e(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]-\u003e(item:WorkplanInstanceMilestoneItem)\n\t\tWHERE item.itemType = \"Workorder\"\n\t\t  AND coalesce(item.skippedAt, 0) = 0\n\t\t  AND coalesce(item.notApplicableAt, 0) = 0\n\t\t  AND coalesce(item.workOrderCompletedAt, 0) = 0\n\t\t  AND coalesce(item.workOrderId, \"\") = \"\"\n\t\tRETURN count(item) AS n\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.693Z",
  "transactionId": 1753478.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG workplansvc TransactionID commit
time2026-07-27 01:11:18 UTC
severityDEBUG
serviceworkplansvc
sourcetildadb/api.go:2575
clustermaster
versionunknown
podworkplansvc-75f7d8dcb6-jxnsg
message
TransactionID commit
raw payload (8 fields)
{
  "caller": "tildadb/api.go:2575",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID commit",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:11:18.687Z",
  "transactionID": "FB:kcwQc8qrjECqRtOxBB1HjVmAmsoAPphkkA==",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (wp:WorkPlanInstance) WHERE wp.instanceReadyDeterminationState = "pending" AND wp.state <> "archived" RETURN wp.tildaid AS...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-2-dev-0
query
MATCH (wp:WorkPlanInstance)
		WHERE wp.instanceReadyDeterminationState = "pending"
		  AND wp.state <> "archived"
		RETURN wp.tildaid AS id
		ORDER BY coalesce(wp.instanceReadyDeterminationUpdatedAt, 0) ASC
		LIMIT 50
raw payload (15 fields)
{
  "allocatedBytes": 832.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "81C085B2",
  "id": "24935170",
  "pageFaults": 0.0,
  "pageHits": 415.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance)\n\t\tWHERE wp.instanceReadyDeterminationState = \"pending\"\n\t\t  AND wp.state \u003c\u003e \"archived\"\n\t\tRETURN wp.tildaid AS id\n\t\tORDER BY coalesce(wp.instanceReadyDeterminationUpdatedAt, 0) ASC\n\t\tLIMIT 50\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:50690\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:11:18.684Z",
  "transactionId": 12134200.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935169",
  "pageFaults": 0.0,
  "pageHits": 44.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.683Z",
  "transactionId": 12134201.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (wp:WorkPlanInstance) WHERE wp.instanceReadyDeterminationState IN ["in_progress", "in_progress_and_pending"] AND wp.state <>...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-2-dev-0
query
MATCH (wp:WorkPlanInstance)
		WHERE wp.instanceReadyDeterminationState IN ["in_progress", "in_progress_and_pending"]
		  AND wp.state <> "archived"
		OPTIONAL MATCH (wp)<-[:WORKPLAN_JOB_TO_OBJ]-(job:WorkplanJob)
		WITH wp, count(job) AS jobN
		WHERE jobN = 0
		RETURN wp.tildaid AS id
		LIMIT 50
raw payload (15 fields)
{
  "allocatedBytes": 1888.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B9F9D65",
  "id": "24935168",
  "pageFaults": 0.0,
  "pageHits": 417.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance)\n\t\tWHERE wp.instanceReadyDeterminationState IN [\"in_progress\", \"in_progress_and_pending\"]\n\t\t  AND wp.state \u003c\u003e \"archived\"\n\t\tOPTIONAL MATCH (wp)\u003c-[:WORKPLAN_JOB_TO_OBJ]-(job:WorkplanJob)\n\t\tWITH wp, count(job) AS jobN\n\t\tWHERE jobN = 0\n\t\tRETURN wp.tildaid AS id\n\t\tLIMIT 50\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:50690\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:11:18.681Z",
  "transactionId": 12134200.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG workplansvc TransactionID
time2026-07-27 01:11:18 UTC
severityDEBUG
serviceworkplansvc
sourcetildadb/api.go:2482
clustermaster
versionunknown
podworkplansvc-75f7d8dcb6-jxnsg
message
TransactionID
raw payload (8 fields)
{
  "caller": "tildadb/api.go:2482",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:11:18.679Z",
  "transactionID": "",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "97FB2855",
  "id": "17458442",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u00276ef91479-dbf6-4a3b-82b9-4c07b66b8eb4\u0027], study_id: \u002716ffa942-94ca-4e1c-88f7-e0d87180dfe8\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.672Z",
  "transactionId": 1773658.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935166",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.671Z",
  "transactionId": 12134199.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.664Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.664Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=5166m < step=2880m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=5166m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.663Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"a1492aa6-ba07-49a9-aa99-0758bbdd18d3"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"a1492aa6-ba07-49a9-aa99-0758bbdd18d3"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13452018",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"a1492aa6-ba07-49a9-aa99-0758bbdd18d3\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.661Z",
  "transactionId": 1753477.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935164",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.657Z",
  "transactionId": 12134198.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"92f49070-1232-4531-bb13-73157a75b154"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"92f49070-1232-4531-bb13-73157a75b154"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "17458441",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"92f49070-1232-4531-bb13-73157a75b154\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.650Z",
  "transactionId": 1773657.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935162",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.645Z",
  "transactionId": 12134197.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935161",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.640Z",
  "transactionId": 12134197.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13452015",
  "pageFaults": 0.0,
  "pageHits": 46.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027f17cfa1f-97b5-4f9f-9b7b-a7d3cb0420a4\u0027], study_id: \u0027e47593bd-8d16-45f9-bda7-6875606eecc7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.640Z",
  "transactionId": 1753476.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"a947c13c-168f-4975-a246-376dd9402562"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"a947c13c-168f-4975-a246-376dd9402562"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "17458440",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"a947c13c-168f-4975-a246-376dd9402562\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.629Z",
  "transactionId": 1773656.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935159",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.628Z",
  "transactionId": 12134196.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"b63053ca-d6b2-47b2-9dbb-effaf732dd75"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"b63053ca-d6b2-47b2-9dbb-effaf732dd75"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13452012",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"b63053ca-d6b2-47b2-9dbb-effaf732dd75\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.619Z",
  "transactionId": 1753475.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935156",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.616Z",
  "transactionId": 12134195.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory
filter by: severity≥ERROR
time2026-07-27 01:11:18 UTC
severityERROR
clustermaster
podenrollsvc-5fc97ccf8b-sc8q5
message
observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.609Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.609Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=9533m < step=17280m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=9533m \u003c step=17280m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.608Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "97FB2855",
  "id": "17458439",
  "pageFaults": 0.0,
  "pageHits": 29.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027a6259678-9d0f-4311-8051-d1dca2333297\u0027], study_id: \u002716ffa942-94ca-4e1c-88f7-e0d87180dfe8\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.608Z",
  "transactionId": 1773655.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 828.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935154",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.602Z",
  "transactionId": 12134194.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"344bb43b-c114-414a-9ede-3024085e25ec"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"344bb43b-c114-414a-9ede-3024085e25ec"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13452009",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"344bb43b-c114-414a-9ede-3024085e25ec\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.597Z",
  "transactionId": 1753474.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935152",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.590Z",
  "transactionId": 12134193.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"aa651aca-e3b1-437b-91c0-1a782428010b"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"aa651aca-e3b1-437b-91c0-1a782428010b"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "17458438",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"aa651aca-e3b1-437b-91c0-1a782428010b\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.587Z",
  "transactionId": 1773654.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935150",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.585Z",
  "transactionId": 12134193.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13452006",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027a6259678-9d0f-4311-8051-d1dca2333297\u0027], study_id: \u00270a62f219-a803-482f-8973-ab67b1a3baf7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.576Z",
  "transactionId": 1753473.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935147",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.572Z",
  "transactionId": 12134192.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"272b7c49-648b-454b-b9e4-34bbc9c082cc"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"272b7c49-648b-454b-b9e4-34bbc9c082cc"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "17458436",
  "pageFaults": 0.0,
  "pageHits": 416.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"272b7c49-648b-454b-b9e4-34bbc9c082cc\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.565Z",
  "transactionId": 1773653.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935145",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.558Z",
  "transactionId": 12134191.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"a546762b-b73b-495c-b06f-543822164be1"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"a546762b-b73b-495c-b06f-543822164be1"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13452003",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"a546762b-b73b-495c-b06f-543822164be1\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.553Z",
  "transactionId": 1753472.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.551Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.551Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=9566m < step=17280m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=9566m \u003c step=17280m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.551Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935143",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.545Z",
  "transactionId": 12134190.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "97FB2855",
  "id": "17458435",
  "pageFaults": 0.0,
  "pageHits": 22.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027cec6713e-0087-4942-91db-316352bbca2c\u0027], study_id: \u00275b971f19-ded8-4c5d-8649-5b2a96841d67\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.542Z",
  "transactionId": 1773652.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935141",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.532Z",
  "transactionId": 12134189.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"bad745ed-c7c6-496e-bd2b-1cbc61040198"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"bad745ed-c7c6-496e-bd2b-1cbc61040198"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13452000",
  "pageFaults": 0.0,
  "pageHits": 415.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"bad745ed-c7c6-496e-bd2b-1cbc61040198\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.531Z",
  "transactionId": 1753471.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935139",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.527Z",
  "transactionId": 12134189.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"cb82212d-9ee3-4739-9c4f-bec323411efb"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"cb82212d-9ee3-4739-9c4f-bec323411efb"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "17458434",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"cb82212d-9ee3-4739-9c4f-bec323411efb\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.521Z",
  "transactionId": 1773651.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935137",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.514Z",
  "transactionId": 12134188.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13451997",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027a6259678-9d0f-4311-8051-d1dca2333297\u0027], study_id: \u00270a62f219-a803-482f-8973-ab67b1a3baf7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.510Z",
  "transactionId": 1753470.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935135",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.501Z",
  "transactionId": 12134187.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"5ca8bb00-38a6-4d01-b31b-20cbe6b1a878"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"5ca8bb00-38a6-4d01-b31b-20cbe6b1a878"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "17458433",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"5ca8bb00-38a6-4d01-b31b-20cbe6b1a878\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.500Z",
  "transactionId": 1773650.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.494Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.494Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 938m'
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 938m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 938m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.494Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"37e5546c-d37f-4d97-a4ac-f5ebcc616248"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"37e5546c-d37f-4d97-a4ac-f5ebcc616248"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13451995",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"37e5546c-d37f-4d97-a4ac-f5ebcc616248\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.489Z",
  "transactionId": 1753469.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935133",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.488Z",
  "transactionId": 12134186.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 2.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "97FB2855",
  "id": "17458432",
  "pageFaults": 0.0,
  "pageHits": 38.0,
  "planning": 1.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u00279c081cd2-085b-4c6e-851e-abf432f301b4\u0027], study_id: \u00270a62f219-a803-482f-8973-ab67b1a3baf7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.479Z",
  "transactionId": 1773649.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935131",
  "pageFaults": 0.0,
  "pageHits": 25.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.476Z",
  "transactionId": 12134185.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935129",
  "pageFaults": 0.0,
  "pageHits": 26.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.470Z",
  "transactionId": 12134185.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"e6c6652d-3cd8-4b9e-ac36-9df330acb222"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"e6c6652d-3cd8-4b9e-ac36-9df330acb222"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13451991",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"e6c6652d-3cd8-4b9e-ac36-9df330acb222\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.466Z",
  "transactionId": 1753468.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935126",
  "pageFaults": 0.0,
  "pageHits": 38.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.457Z",
  "transactionId": 12134184.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"37e5546c-d37f-4d97-a4ac-f5ebcc616248"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"37e5546c-d37f-4d97-a4ac-f5ebcc616248"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "17458430",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"37e5546c-d37f-4d97-a4ac-f5ebcc616248\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.455Z",
  "transactionId": 1773648.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935124",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.443Z",
  "transactionId": 12134183.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13451988",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027a6259678-9d0f-4311-8051-d1dca2333297\u0027], study_id: \u00270a62f219-a803-482f-8973-ab67b1a3baf7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.442Z",
  "transactionId": 1753467.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.436Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.435Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant 🏢 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (12 work orders)
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:362
clustermaster
org9f996610-f74a-4cd5-9052-cb5405d78c6f
versionunknown
trace67b5a6506fc06422f0df09f2770ec271
spanb4a8c2170514a9eb
podvirtual-assistant-65b975d66b-l8wpw
message
🏢 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (12 work orders)
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (12 work orders)",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.435Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:377
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
versionunknown
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podvirtual-assistant-65b975d66b-l8wpw
message
✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.435Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
versionunknown
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=985m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=985m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.434Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"3dde6deb-a932-4d03-8c71-ce3a8e26bef7"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"3dde6deb-a932-4d03-8c71-ce3a8e26bef7"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "17458429",
  "pageFaults": 0.0,
  "pageHits": 432.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"3dde6deb-a932-4d03-8c71-ce3a8e26bef7\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.431Z",
  "transactionId": 1773647.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935121",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.428Z",
  "transactionId": 12134182.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"a9f727b2-f56d-4267-b30f-8859577d46a9"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"a9f727b2-f56d-4267-b30f-8859577d46a9"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13451986",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"a9f727b2-f56d-4267-b30f-8859577d46a9\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.420Z",
  "transactionId": 1753466.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935118",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.416Z",
  "transactionId": 12134181.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935116",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.411Z",
  "transactionId": 12134181.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "97FB2855",
  "id": "17458426",
  "pageFaults": 0.0,
  "pageHits": 134.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u00279c081cd2-085b-4c6e-851e-abf432f301b4\u0027], study_id: \u00270a62f219-a803-482f-8973-ab67b1a3baf7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.409Z",
  "transactionId": 1773646.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935114",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.399Z",
  "transactionId": 12134180.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"4102804a-71a2-48ef-8acf-e1d9a4321996"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"4102804a-71a2-48ef-8acf-e1d9a4321996"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13451982",
  "pageFaults": 0.0,
  "pageHits": 416.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"4102804a-71a2-48ef-8acf-e1d9a4321996\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.398Z",
  "transactionId": 1753465.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"a9f727b2-f56d-4267-b30f-8859577d46a9"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"a9f727b2-f56d-4267-b30f-8859577d46a9"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "17458424",
  "pageFaults": 0.0,
  "pageHits": 347.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"a9f727b2-f56d-4267-b30f-8859577d46a9\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.386Z",
  "transactionId": 1773645.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935112",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.385Z",
  "transactionId": 12134179.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
versionunknown
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.378Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
versionunknown
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.378Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:362
clustermaster
org2d88eda5-bcfa-4565-af90-db111ea04aa3
versionunknown
trace345d2ed6d3209bc0ee479558a802be78
span98f377255456599e
podvirtual-assistant-65b975d66b-l8wpw
message
🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.377Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant ✅ Org 5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf summary: processed=11, reminders_sent=0, moved_to_need_attention=0
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:377
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
✅ Org 5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf summary: processed=11, reminders_sent=0, moved_to_need_attention=0
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf summary: processed=11, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.377Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=437c18c3-6691-461a-b3ce-742e84b88f69 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=437c18c3-6691-461a-b3ce-742e84b88f69 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=865m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=437c18c3-6691-461a-b3ce-742e84b88f69 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=865m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.377Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows
raw payload (15 fields)
{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13451980",
  "pageFaults": 0.0,
  "pageHits": 22.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027cec6713e-0087-4942-91db-316352bbca2c\u0027], study_id: \u00275b971f19-ded8-4c5d-8649-5b2a96841d67\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.374Z",
  "transactionId": 1753464.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 880.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935109",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027437c18c3-6691-461a-b3ce-742e84b88f69\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.370Z",
  "transactionId": 12134178.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"4104335e-49f9-4396-a635-7a4724b2c2cf"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (instance:WorkPlanInstance{tildaid:"4104335e-49f9-4396-a635-7a4724b2c2cf"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "17458422",
  "pageFaults": 0.0,
  "pageHits": 415.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"4104335e-49f9-4396-a635-7a4724b2c2cf\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.362Z",
  "transactionId": 1773644.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935107",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027437c18c3-6691-461a-b3ce-742e84b88f69\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.357Z",
  "transactionId": 12134177.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935106",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027437c18c3-6691-461a-b3ce-742e84b88f69\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.351Z",
  "transactionId": 12134177.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"0590e24b-65f6-4c37-b293-8899478c233a"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (cfg:WorkplanCfg{tildaid:"0590e24b-65f6-4c37-b293-8899478c233a"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId
raw payload (15 fields)
{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13451976",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"0590e24b-65f6-4c37-b293-8899478c233a\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.350Z",
  "transactionId": 1753463.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935104",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027437c18c3-6691-461a-b3ce-742e84b88f69\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.338Z",
  "transactionId": 12134176.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-1-dev-0
query
MATCH (cfg:WorkplanCfg)-[:WORKPLAN_CFG_TO_INSTANCE]->(wp:WorkPlanInstance)-[:WORKPLAN_INSTANCE_TO_MILESTONE]->(m:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]->(item:WorkplanInstanceMilestoneItem)
		WHERE item.itemType = "Workorder"
		  AND coalesce(item.workOrderActivationFailedAt, 0) > 0
		  AND coalesce(item.workOrderActivationErrorCode, "") = "NO_RECIPIENTS_FOR_SITE_CONTACT_CATEGORY"
		  AND coalesce(item.workOrderCompletedAt, 0) = 0
		  AND coalesce(item.workOrderResolvedAt, 0) = 0
		  AND coalesce(item.skippedAt, 0) = 0 AND coalesce(item.notApplicableAt, 0) = 0
		  AND coalesce(item.workOrderId, "") <> ""
		RETURN cfg.tildaid AS cfgId, wp.tildaid AS instanceId, item.tildaid AS itemId,
		       item.workOrderId AS workOrderId, coalesce(item.itemConfig, "") AS itemConfig
raw payload (15 fields)
{
  "allocatedBytes": 336.0,
  "cpu": 6.0,
  "elapsedTimeMs": 7.0,
  "executionPlanCacheKeyHash": "C9113EA6",
  "id": "17458421",
  "pageFaults": 0.0,
  "pageHits": 7311.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg)-[:WORKPLAN_CFG_TO_INSTANCE]-\u003e(wp:WorkPlanInstance)-[:WORKPLAN_INSTANCE_TO_MILESTONE]-\u003e(m:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]-\u003e(item:WorkplanInstanceMilestoneItem)\n\t\tWHERE item.itemType = \"Workorder\"\n\t\t  AND coalesce(item.workOrderActivationFailedAt, 0) \u003e 0\n\t\t  AND coalesce(item.workOrderActivationErrorCode, \"\") = \"NO_RECIPIENTS_FOR_SITE_CONTACT_CATEGORY\"\n\t\t  AND coalesce(item.workOrderCompletedAt, 0) = 0\n\t\t  AND coalesce(item.workOrderResolvedAt, 0) = 0\n\t\t  AND coalesce(item.skippedAt, 0) = 0 AND coalesce(item.notApplicableAt, 0) = 0\n\t\t  AND coalesce(item.workOrderId, \"\") \u003c\u003e \"\"\n\t\tRETURN cfg.tildaid AS cfgId, wp.tildaid AS instanceId, item.tildaid AS itemId,\n\t\t       item.workOrderId AS workOrderId, coalesce(item.itemConfig, \"\") AS itemConfig\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:49782\tserver/10.173.2.71:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.338Z",
  "transactionId": 1773643.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935102",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027437c18c3-6691-461a-b3ce-742e84b88f69\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.325Z",
  "transactionId": 12134175.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc MATCH...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-3-dev-0
query
MATCH (wp:WorkPlanInstance)-[:WORKPLAN_INSTANCE_TO_MILESTONE]->(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]->(item:WorkplanInstanceMilestoneItem)
		WHERE item.itemType = "Workorder"
		  AND wp.state <> "archived"
		  AND coalesce(item.workOrderId, "") <> ""
		  AND coalesce(item.activationPending, false) = true
		  AND coalesce(item.activationEligible, false) = true
		  AND coalesce(item.activateRequestedAt, 0) = 0
		RETURN item.tildaid AS id
		LIMIT 80
raw payload (15 fields)
{
  "allocatedBytes": 336.0,
  "cpu": 7.0,
  "elapsedTimeMs": 7.0,
  "executionPlanCacheKeyHash": "32028411",
  "id": "13451973",
  "pageFaults": 0.0,
  "pageHits": 7580.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance)-[:WORKPLAN_INSTANCE_TO_MILESTONE]-\u003e(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]-\u003e(item:WorkplanInstanceMilestoneItem)\n\t\tWHERE item.itemType = \"Workorder\"\n\t\t  AND wp.state \u003c\u003e \"archived\"\n\t\t  AND coalesce(item.workOrderId, \"\") \u003c\u003e \"\"\n\t\t  AND coalesce(item.activationPending, false) = true\n\t\t  AND coalesce(item.activationEligible, false) = true\n\t\t  AND coalesce(item.activateRequestedAt, 0) = 0\n\t\tRETURN item.tildaid AS id\n\t\tLIMIT 80\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.8:56246\tserver/10.173.0.201:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.321Z",
  "transactionId": 1753462.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 437c18c3-6691-461a-b3ce-742e84b88f69
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 437c18c3-6691-461a-b3ce-742e84b88f69
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 437c18c3-6691-461a-b3ce-742e84b88f69",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.319Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 437c18c3-6691-461a-b3ce-742e84b88f69
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 437c18c3-6691-461a-b3ce-742e84b88f69
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 437c18c3-6691-461a-b3ce-742e84b88f69",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.319Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=da057921-1a96-43f2-af14-37551103141e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=da057921-1a96-43f2-af14-37551103141e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=333m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=da057921-1a96-43f2-af14-37551103141e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=333m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.319Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 880.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935100",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027da057921-1a96-43f2-af14-37551103141e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.313Z",
  "transactionId": 12134174.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG workplansvc TransactionID commit
time2026-07-27 01:11:18 UTC
severityDEBUG
serviceworkplansvc
sourcetildadb/api.go:2575
clustermaster
versionunknown
podworkplansvc-75f7d8dcb6-jxnsg
message
TransactionID commit
raw payload (8 fields)
{
  "caller": "tildadb/api.go:2575",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID commit",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:11:18.309Z",
  "transactionID": "FB:kcwQc8qrjECqRtOxBB1HjVmAmsoAPphkkA==",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j workplansvc RETURN EXISTS { MATCH (inst:WorkPlanInstance) WHERE coalesce(inst.progressSummariesPending, false) = true } AS progressPending, ...
time2026-07-27 01:11:18 UTC
severityINFO
serviceworkplansvc
clustermaster
podserver-2-dev-0
query
RETURN EXISTS {
			MATCH (inst:WorkPlanInstance)
			WHERE coalesce(inst.progressSummariesPending, false) = true
		} AS progressPending,
		       EXISTS {
		           MATCH (item:WorkplanInstanceMilestoneItem)
		           WHERE item.itemType = "Workorder"
		             AND coalesce(item.workOrderId, "") <> ""
		             AND coalesce(item.activationPending, false) = true
		             AND coalesce(item.activationEligible, false) = true
		             AND coalesce(item.activateRequestedAt, 0) = 0
		       } AS activationPending,
		       EXISTS {
		           MATCH (cfg:WorkplanCfg)
		           WHERE coalesce(cfg.workOrderEmailAutoSendTransitionPending, false) = true
		       } AS autosendTransition,
		       EXISTS {
		           MATCH (cfg:WorkplanCfg)-[:WORKPLAN_CFG_TO_INSTANCE]->(wp:WorkPlanInstance)-[:WORKPLAN_INSTANCE_TO_MILESTONE]->(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]->(item:WorkplanInstanceMilestoneItem)
		           WHERE item.itemType = "Workorder"
		             AND coalesce(item.workOrderActivationFailedAt, 0) > 0
		             AND coalesce(item.workOrderActivationErrorCode, "") = "NO_RECIPIENTS_FOR_SITE_CONTACT_CATEGORY"
		             AND coalesce(item.workOrderCompletedAt, 0) = 0
		             AND coalesce(item.workOrderResolvedAt, 0) = 0
		             AND coalesce(item.skippedAt, 0) = 0
		             AND coalesce(item.notApplicableAt, 0) = 0
		             AND coalesce(item.workOrderId, "") <> ""
		       } AS recipientRetry,
		       EXISTS {
		           MATCH (wp2:WorkPlanInstance)
		           WHERE wp2.instanceReadyDeterminationState = "pending"
		       } AS readyDetermination
raw payload (15 fields)
{
  "allocatedBytes": 102656.0,
  "cpu": 6.0,
  "elapsedTimeMs": 6.0,
  "executionPlanCacheKeyHash": "5CC92BFF",
  "id": "24935098",
  "pageFaults": 0.0,
  "pageHits": 2298.0,
  "planning": 0.0,
  "query": "\n\t\tRETURN EXISTS {\n\t\t\tMATCH (inst:WorkPlanInstance)\n\t\t\tWHERE coalesce(inst.progressSummariesPending, false) = true\n\t\t} AS progressPending,\n\t\t       EXISTS {\n\t\t           MATCH (item:WorkplanInstanceMilestoneItem)\n\t\t           WHERE item.itemType = \"Workorder\"\n\t\t             AND coalesce(item.workOrderId, \"\") \u003c\u003e \"\"\n\t\t             AND coalesce(item.activationPending, false) = true\n\t\t             AND coalesce(item.activationEligible, false) = true\n\t\t             AND coalesce(item.activateRequestedAt, 0) = 0\n\t\t       } AS activationPending,\n\t\t       EXISTS {\n\t\t           MATCH (cfg:WorkplanCfg)\n\t\t           WHERE coalesce(cfg.workOrderEmailAutoSendTransitionPending, false) = true\n\t\t       } AS autosendTransition,\n\t\t       EXISTS {\n\t\t           MATCH (cfg:WorkplanCfg)-[:WORKPLAN_CFG_TO_INSTANCE]-\u003e(wp:WorkPlanInstance)-[:WORKPLAN_INSTANCE_TO_MILESTONE]-\u003e(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]-\u003e(item:WorkplanInstanceMilestoneItem)\n\t\t           WHERE item.itemType = \"Workorder\"\n\t\t             AND coalesce(item.workOrderActivationFailedAt, 0) \u003e 0\n\t\t             AND coalesce(item.workOrderActivationErrorCode, \"\") = \"NO_RECIPIENTS_FOR_SITE_CONTACT_CATEGORY\"\n\t\t             AND coalesce(item.workOrderCompletedAt, 0) = 0\n\t\t             AND coalesce(item.workOrderResolvedAt, 0) = 0\n\t\t             AND coalesce(item.skippedAt, 0) = 0\n\t\t             AND coalesce(item.notApplicableAt, 0) = 0\n\t\t             AND coalesce(item.workOrderId, \"\") \u003c\u003e \"\"\n\t\t       } AS recipientRetry,\n\t\t       EXISTS {\n\t\t           MATCH (wp2:WorkPlanInstance)\n\t\t           WHERE wp2.instanceReadyDeterminationState = \"pending\"\n\t\t       } AS readyDetermination\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:50690\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:11:18.306Z",
  "transactionId": 12134173.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935099",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027da057921-1a96-43f2-af14-37551103141e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.301Z",
  "transactionId": 12134172.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG workplansvc TransactionID
time2026-07-27 01:11:18 UTC
severityDEBUG
serviceworkplansvc
sourcetildadb/api.go:2482
clustermaster
versionunknown
podworkplansvc-75f7d8dcb6-jxnsg
message
TransactionID
raw payload (8 fields)
{
  "caller": "tildadb/api.go:2482",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:11:18.299Z",
  "transactionID": "",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935097",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027da057921-1a96-43f2-af14-37551103141e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.296Z",
  "transactionId": 12134172.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935096",
  "pageFaults": 0.0,
  "pageHits": 14.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027da057921-1a96-43f2-af14-37551103141e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.284Z",
  "transactionId": 12134171.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935095",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027da057921-1a96-43f2-af14-37551103141e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.271Z",
  "transactionId": 12134170.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order da057921-1a96-43f2-af14-37551103141e
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order da057921-1a96-43f2-af14-37551103141e
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order da057921-1a96-43f2-af14-37551103141e",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.264Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order da057921-1a96-43f2-af14-37551103141e
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order da057921-1a96-43f2-af14-37551103141e
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order da057921-1a96-43f2-af14-37551103141e",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.264Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=b75c9de7-83f0-485d-8fc0-195ffd82307a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=b75c9de7-83f0-485d-8fc0-195ffd82307a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=385m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=b75c9de7-83f0-485d-8fc0-195ffd82307a mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=385m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.263Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 828.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935094",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027b75c9de7-83f0-485d-8fc0-195ffd82307a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.257Z",
  "transactionId": 12134169.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935093",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027b75c9de7-83f0-485d-8fc0-195ffd82307a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.245Z",
  "transactionId": 12134168.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935092",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027b75c9de7-83f0-485d-8fc0-195ffd82307a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.240Z",
  "transactionId": 12134168.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935091",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027b75c9de7-83f0-485d-8fc0-195ffd82307a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.228Z",
  "transactionId": 12134167.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935090",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027b75c9de7-83f0-485d-8fc0-195ffd82307a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.214Z",
  "transactionId": 12134166.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order b75c9de7-83f0-485d-8fc0-195ffd82307a
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order b75c9de7-83f0-485d-8fc0-195ffd82307a
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order b75c9de7-83f0-485d-8fc0-195ffd82307a",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.207Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order b75c9de7-83f0-485d-8fc0-195ffd82307a
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order b75c9de7-83f0-485d-8fc0-195ffd82307a
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order b75c9de7-83f0-485d-8fc0-195ffd82307a",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.207Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=dd15f131-56f1-48f2-919c-a4c61bff494a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=dd15f131-56f1-48f2-919c-a4c61bff494a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=409m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=dd15f131-56f1-48f2-919c-a4c61bff494a mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=409m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.207Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 880.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935089",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027dd15f131-56f1-48f2-919c-a4c61bff494a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.200Z",
  "transactionId": 12134165.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935088",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027dd15f131-56f1-48f2-919c-a4c61bff494a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.188Z",
  "transactionId": 12134164.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935087",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027dd15f131-56f1-48f2-919c-a4c61bff494a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.183Z",
  "transactionId": 12134164.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935086",
  "pageFaults": 0.0,
  "pageHits": 14.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027dd15f131-56f1-48f2-919c-a4c61bff494a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.170Z",
  "transactionId": 12134163.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935085",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027dd15f131-56f1-48f2-919c-a4c61bff494a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.156Z",
  "transactionId": 12134162.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order dd15f131-56f1-48f2-919c-a4c61bff494a
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order dd15f131-56f1-48f2-919c-a4c61bff494a
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order dd15f131-56f1-48f2-919c-a4c61bff494a",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.148Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order dd15f131-56f1-48f2-919c-a4c61bff494a
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order dd15f131-56f1-48f2-919c-a4c61bff494a
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order dd15f131-56f1-48f2-919c-a4c61bff494a",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.148Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=541a6291-1a99-4640-b3d1-f7ab73bcc8a5 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=541a6291-1a99-4640-b3d1-f7ab73bcc8a5 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=416m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=541a6291-1a99-4640-b3d1-f7ab73bcc8a5 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=416m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.148Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 880.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935084",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027541a6291-1a99-4640-b3d1-f7ab73bcc8a5\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.142Z",
  "transactionId": 12134161.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935083",
  "pageFaults": 0.0,
  "pageHits": 30.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027541a6291-1a99-4640-b3d1-f7ab73bcc8a5\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.129Z",
  "transactionId": 12134160.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935082",
  "pageFaults": 0.0,
  "pageHits": 31.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027541a6291-1a99-4640-b3d1-f7ab73bcc8a5\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.124Z",
  "transactionId": 12134160.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935081",
  "pageFaults": 0.0,
  "pageHits": 47.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027541a6291-1a99-4640-b3d1-f7ab73bcc8a5\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.112Z",
  "transactionId": 12134159.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935080",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027541a6291-1a99-4640-b3d1-f7ab73bcc8a5\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.098Z",
  "transactionId": 12134158.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 541a6291-1a99-4640-b3d1-f7ab73bcc8a5
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 541a6291-1a99-4640-b3d1-f7ab73bcc8a5
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 541a6291-1a99-4640-b3d1-f7ab73bcc8a5",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.090Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 541a6291-1a99-4640-b3d1-f7ab73bcc8a5
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 541a6291-1a99-4640-b3d1-f7ab73bcc8a5
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 541a6291-1a99-4640-b3d1-f7ab73bcc8a5",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.090Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=594ce58e-8192-4c80-9386-832b22bfe1f4 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=594ce58e-8192-4c80-9386-832b22bfe1f4 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=4814m < step=4320m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=594ce58e-8192-4c80-9386-832b22bfe1f4 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=4814m \u003c step=4320m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.090Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935079",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027594ce58e-8192-4c80-9386-832b22bfe1f4\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.084Z",
  "transactionId": 12134157.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935078",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027594ce58e-8192-4c80-9386-832b22bfe1f4\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.072Z",
  "transactionId": 12134156.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935077",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027594ce58e-8192-4c80-9386-832b22bfe1f4\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.067Z",
  "transactionId": 12134156.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935076",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027594ce58e-8192-4c80-9386-832b22bfe1f4\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.054Z",
  "transactionId": 12134155.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935075",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027594ce58e-8192-4c80-9386-832b22bfe1f4\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.040Z",
  "transactionId": 12134154.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 594ce58e-8192-4c80-9386-832b22bfe1f4
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 594ce58e-8192-4c80-9386-832b22bfe1f4
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 594ce58e-8192-4c80-9386-832b22bfe1f4",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.033Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 594ce58e-8192-4c80-9386-832b22bfe1f4
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 594ce58e-8192-4c80-9386-832b22bfe1f4
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 594ce58e-8192-4c80-9386-832b22bfe1f4",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.033Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC DEBUG virtual-assistant [reminder] wo=0944a342-178a-4fea-a67d-5bdfed6d9928 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:18 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=0944a342-178a-4fea-a67d-5bdfed6d9928 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=4815m < step=4320m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=0944a342-178a-4fea-a67d-5bdfed6d9928 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=4815m \u003c step=4320m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:18.032Z",
  "version": "unknown"
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 776.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935074",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u00270944a342-178a-4fea-a67d-5bdfed6d9928\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.026Z",
  "transactionId": 12134153.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935073",
  "pageFaults": 0.0,
  "pageHits": 2.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00270944a342-178a-4fea-a67d-5bdfed6d9928\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.014Z",
  "transactionId": 12134152.0,
  "waiting": 0.0
}
34s ago2026-07-27 01:11:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:18 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935072",
  "pageFaults": 0.0,
  "pageHits": 5.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00270944a342-178a-4fea-a67d-5bdfed6d9928\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:18.008Z",
  "transactionId": 12134152.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935071",
  "pageFaults": 0.0,
  "pageHits": 5.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00270944a342-178a-4fea-a67d-5bdfed6d9928\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.994Z",
  "transactionId": 12134151.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935070",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00270944a342-178a-4fea-a67d-5bdfed6d9928\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.981Z",
  "transactionId": 12134150.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 0944a342-178a-4fea-a67d-5bdfed6d9928
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 0944a342-178a-4fea-a67d-5bdfed6d9928
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 0944a342-178a-4fea-a67d-5bdfed6d9928",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.973Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order 0944a342-178a-4fea-a67d-5bdfed6d9928
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 0944a342-178a-4fea-a67d-5bdfed6d9928
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 0944a342-178a-4fea-a67d-5bdfed6d9928",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.973Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=63b88918-9684-476d-8a9b-71dd8b970613 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=63b88918-9684-476d-8a9b-71dd8b970613 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=503m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=63b88918-9684-476d-8a9b-71dd8b970613 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=503m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.972Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 984.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935069",
  "pageFaults": 0.0,
  "pageHits": 18.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u002763b88918-9684-476d-8a9b-71dd8b970613\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.966Z",
  "transactionId": 12134149.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935068",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002763b88918-9684-476d-8a9b-71dd8b970613\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.953Z",
  "transactionId": 12134148.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935067",
  "pageFaults": 0.0,
  "pageHits": 14.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002763b88918-9684-476d-8a9b-71dd8b970613\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.948Z",
  "transactionId": 12134148.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG docproc Reported pending workload
time2026-07-27 01:11:17 UTC
severityDEBUG
servicedocproc
sourcejobs/hpa_pending_workload.py:176
clustermaster
version0.1.0
poddocproc-7bc76669-ljh8h
message
Reported pending workload
raw payload (15 fields)
{
  "backlog_capped": 0.0,
  "caller": "jobs/hpa_pending_workload.py:176",
  "cluster": "master",
  "component": "hpa_pending_workload",
  "environment": "DEVELOPMENT",
  "in_progress_count": 0.0,
  "message": "Reported pending workload",
  "num_replicas": 1.0,
  "recovery_workload": 0.0,
  "service": "docproc",
  "signal": 0.0,
  "timestamp": "2026-07-27T01:11:17.943Z",
  "total_workload": 0.0,
  "unacked": 0.0,
  "version": "0.1.0"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935066",
  "pageFaults": 0.0,
  "pageHits": 16.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u002763b88918-9684-476d-8a9b-71dd8b970613\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.936Z",
  "transactionId": 12134147.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935065",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u002763b88918-9684-476d-8a9b-71dd8b970613\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.922Z",
  "transactionId": 12134146.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 63b88918-9684-476d-8a9b-71dd8b970613
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 63b88918-9684-476d-8a9b-71dd8b970613
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 63b88918-9684-476d-8a9b-71dd8b970613",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.915Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order 63b88918-9684-476d-8a9b-71dd8b970613
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 63b88918-9684-476d-8a9b-71dd8b970613
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 63b88918-9684-476d-8a9b-71dd8b970613",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.915Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=e0161a74-d5bc-4035-b55d-5dda8a1e4de7 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=e0161a74-d5bc-4035-b55d-5dda8a1e4de7 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=672m < step=2880m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=e0161a74-d5bc-4035-b55d-5dda8a1e4de7 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=672m \u003c step=2880m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.914Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 880.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935064",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027e0161a74-d5bc-4035-b55d-5dda8a1e4de7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.908Z",
  "transactionId": 12134145.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935063",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027e0161a74-d5bc-4035-b55d-5dda8a1e4de7\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.896Z",
  "transactionId": 12134144.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935062",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027e0161a74-d5bc-4035-b55d-5dda8a1e4de7\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.890Z",
  "transactionId": 12134144.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935061",
  "pageFaults": 0.0,
  "pageHits": 15.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027e0161a74-d5bc-4035-b55d-5dda8a1e4de7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.877Z",
  "transactionId": 12134143.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935060",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027e0161a74-d5bc-4035-b55d-5dda8a1e4de7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.864Z",
  "transactionId": 12134142.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order e0161a74-d5bc-4035-b55d-5dda8a1e4de7
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order e0161a74-d5bc-4035-b55d-5dda8a1e4de7
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order e0161a74-d5bc-4035-b55d-5dda8a1e4de7",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.857Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order e0161a74-d5bc-4035-b55d-5dda8a1e4de7
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order e0161a74-d5bc-4035-b55d-5dda8a1e4de7
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order e0161a74-d5bc-4035-b55d-5dda8a1e4de7",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.857Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=5bb3b3a6-7412-459b-a159-42e2604c2a1e mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible...
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=5bb3b3a6-7412-459b-a159-42e2604c2a1e mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 10932m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=5bb3b3a6-7412-459b-a159-42e2604c2a1e mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 10932m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.856Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935059",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u00275bb3b3a6-7412-459b-a159-42e2604c2a1e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.850Z",
  "transactionId": 12134141.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG docproc Pub/Sub num_unacked result: project_id=tilda-trial-automation subscription_id_in_filter=tilda-document-master-docproc-sub num_series=1 total=0
time2026-07-27 01:11:17 UTC
severityDEBUG
servicedocproc
sourcejobs/cloud_monitoring_metrics.py:296
clustermaster
version0.1.0
poddocproc-7bc76669-ljh8h
message
Pub/Sub num_unacked result: project_id=tilda-trial-automation subscription_id_in_filter=tilda-document-master-docproc-sub num_series=1 total=0
raw payload (7 fields)
{
  "caller": "jobs/cloud_monitoring_metrics.py:296",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Pub/Sub num_unacked result: project_id=tilda-trial-automation subscription_id_in_filter=tilda-document-master-docproc-sub num_series=1 total=0",
  "service": "docproc",
  "timestamp": "2026-07-27T01:11:17.840Z",
  "version": "0.1.0"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935058",
  "pageFaults": 0.0,
  "pageHits": 18.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00275bb3b3a6-7412-459b-a159-42e2604c2a1e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.838Z",
  "transactionId": 12134140.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935057",
  "pageFaults": 0.0,
  "pageHits": 19.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00275bb3b3a6-7412-459b-a159-42e2604c2a1e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.832Z",
  "transactionId": 12134140.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935056",
  "pageFaults": 0.0,
  "pageHits": 21.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00275bb3b3a6-7412-459b-a159-42e2604c2a1e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.820Z",
  "transactionId": 12134139.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935055",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00275bb3b3a6-7412-459b-a159-42e2604c2a1e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.808Z",
  "transactionId": 12134138.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 5bb3b3a6-7412-459b-a159-42e2604c2a1e
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order 5bb3b3a6-7412-459b-a159-42e2604c2a1e
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 5bb3b3a6-7412-459b-a159-42e2604c2a1e",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.800Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order 5bb3b3a6-7412-459b-a159-42e2604c2a1e
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order 5bb3b3a6-7412-459b-a159-42e2604c2a1e
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 5bb3b3a6-7412-459b-a159-42e2604c2a1e",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.800Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=c0121a80-20af-4a41-b6fd-8cf4fc1003c3 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:244
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=c0121a80-20af-4a41-b6fd-8cf4fc1003c3 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=820m < step=1440m'
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=c0121a80-20af-4a41-b6fd-8cf4fc1003c3 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=820m \u003c step=1440m\u0027",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.800Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 932.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935054",
  "pageFaults": 0.0,
  "pageHits": 19.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027c0121a80-20af-4a41-b6fd-8cf4fc1003c3\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.793Z",
  "transactionId": 12134137.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935053",
  "pageFaults": 0.0,
  "pageHits": 15.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027c0121a80-20af-4a41-b6fd-8cf4fc1003c3\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.780Z",
  "transactionId": 12134136.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935052",
  "pageFaults": 0.0,
  "pageHits": 16.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027c0121a80-20af-4a41-b6fd-8cf4fc1003c3\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.775Z",
  "transactionId": 12134136.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935051",
  "pageFaults": 0.0,
  "pageHits": 20.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027c0121a80-20af-4a41-b6fd-8cf4fc1003c3\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.762Z",
  "transactionId": 12134135.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935050",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027c0121a80-20af-4a41-b6fd-8cf4fc1003c3\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.749Z",
  "transactionId": 12134134.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order c0121a80-20af-4a41-b6fd-8cf4fc1003c3
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order c0121a80-20af-4a41-b6fd-8cf4fc1003c3
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order c0121a80-20af-4a41-b6fd-8cf4fc1003c3",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.741Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order c0121a80-20af-4a41-b6fd-8cf4fc1003c3
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order c0121a80-20af-4a41-b6fd-8cf4fc1003c3
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order c0121a80-20af-4a41-b6fd-8cf4fc1003c3",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.741Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant 🏢 Processing organization 5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf (11 work orders)
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:362
clustermaster
org5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf
versionunknown
tracef0e80a3d1bd88c42947178daa6f8d9ca
spancaf646304b31923e
podvirtual-assistant-65b975d66b-l8wpw
message
🏢 Processing organization 5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf (11 work orders)
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf (11 work orders)",
  "org_alias": "5026d3b4-4bc1-45e9-a366-b1d4fe1aabcf",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.741Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant ✅ Org 02bcadc5-e03b-44d6-842c-db76b3734289 summary: processed=379, reminders_sent=0, moved_to_need_attention=0
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:377
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
✅ Org 02bcadc5-e03b-44d6-842c-db76b3734289 summary: processed=379, reminders_sent=0, moved_to_need_attention=0
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 02bcadc5-e03b-44d6-842c-db76b3734289 summary: processed=379, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.740Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=df0137d9-2ffd-437d-a537-47ce14709fe3 no reminder policy (NONE) — nothing to do
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:220
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=df0137d9-2ffd-437d-a537-47ce14709fe3 no reminder policy (NONE) — nothing to do
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=df0137d9-2ffd-437d-a537-47ce14709fe3 no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.740Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 724.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935049",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027df0137d9-2ffd-437d-a537-47ce14709fe3\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.734Z",
  "transactionId": 12134133.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935048",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027df0137d9-2ffd-437d-a537-47ce14709fe3\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.721Z",
  "transactionId": 12134132.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935047",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027df0137d9-2ffd-437d-a537-47ce14709fe3\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.715Z",
  "transactionId": 12134132.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG docproc Pulling messages
time2026-07-27 01:11:17 UTC
severityDEBUG
servicedocproc
sourcehandlers/pubsub_handler.py:240
clustermaster
version0.1.0
poddocproc-7bc76669-ljh8h
message
Pulling messages
raw payload (11 fields)
{
  "caller": "handlers/pubsub_handler.py:240",
  "cluster": "master",
  "component": "pubsub",
  "environment": "DEVELOPMENT",
  "max_messages": 1.0,
  "message": "Pulling messages",
  "pull_timeout_s": 60.0,
  "service": "docproc",
  "subscription_name": "tilda-document-master-docproc-sub",
  "timestamp": "2026-07-27T01:11:17.707Z",
  "version": "0.1.0"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935046",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027df0137d9-2ffd-437d-a537-47ce14709fe3\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.702Z",
  "transactionId": 12134131.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935045",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027df0137d9-2ffd-437d-a537-47ce14709fe3\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.689Z",
  "transactionId": 12134130.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order df0137d9-2ffd-437d-a537-47ce14709fe3
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order df0137d9-2ffd-437d-a537-47ce14709fe3
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order df0137d9-2ffd-437d-a537-47ce14709fe3",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.682Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order df0137d9-2ffd-437d-a537-47ce14709fe3
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order df0137d9-2ffd-437d-a537-47ce14709fe3
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order df0137d9-2ffd-437d-a537-47ce14709fe3",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.682Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=b63e8daa-2602-4c2b-8546-76510531aa7b no reminder policy (NONE) — nothing to do
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:220
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=b63e8daa-2602-4c2b-8546-76510531aa7b no reminder policy (NONE) — nothing to do
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=b63e8daa-2602-4c2b-8546-76510531aa7b no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.681Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935044",
  "pageFaults": 0.0,
  "pageHits": 5.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027b63e8daa-2602-4c2b-8546-76510531aa7b\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.676Z",
  "transactionId": 12134129.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit
raw payload (15 fields)
{
  "allocatedBytes": 3272.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24935043",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027b63e8daa-2602-4c2b-8546-76510531aa7b\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.663Z",
  "transactionId": 12134128.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total
raw payload (15 fields)
{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24935042",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027b63e8daa-2602-4c2b-8546-76510531aa7b\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.658Z",
  "transactionId": 12134128.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts
raw payload (15 fields)
{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24935041",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027b63e8daa-2602-4c2b-8546-76510531aa7b\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.645Z",
  "transactionId": 12134127.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n
raw payload (15 fields)
{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24935040",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027b63e8daa-2602-4c2b-8546-76510531aa7b\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.632Z",
  "transactionId": 12134126.0,
  "waiting": 0.0
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order b63e8daa-2602-4c2b-8546-76510531aa7b
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:135
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] Starting processing for work order b63e8daa-2602-4c2b-8546-76510531aa7b
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order b63e8daa-2602-4c2b-8546-76510531aa7b",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.625Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [daily_cron] About to process work order b63e8daa-2602-4c2b-8546-76510531aa7b
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:368
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[daily_cron] About to process work order b63e8daa-2602-4c2b-8546-76510531aa7b
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order b63e8daa-2602-4c2b-8546-76510531aa7b",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.625Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC DEBUG virtual-assistant [reminder] wo=56540d66-ab1c-4e74-abc9-68cab4f32db2 no reminder policy (NONE) — nothing to do
time2026-07-27 01:11:17 UTC
severityDEBUG
servicevirtual-assistant
sourcejobs/daily_work_order_cron.py:220
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
versionunknown
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podvirtual-assistant-65b975d66b-l8wpw
message
[reminder] wo=56540d66-ab1c-4e74-abc9-68cab4f32db2 no reminder policy (NONE) — nothing to do
raw payload (8 fields)
{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=56540d66-ab1c-4e74-abc9-68cab4f32db2 no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "02bcadc5-e03b-44d6-842c-db76b3734289",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:11:17.625Z",
  "version": "unknown"
}
35s ago2026-07-27 01:11:17 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...
time2026-07-27 01:11:17 UTC
severityINFO
servicevirtual-assistant
clustermaster
org02bcadc5-e03b-44d6-842c-db76b3734289
trace8a050ef26bc16925bf40805e9ed925d6
span6e525e3b630d99db
podserver-2-dev-0
query
MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC
raw payload (15 fields)
{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24935039",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u002756540d66-ab1c-4e74-abc9-68cab4f32db2\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:11:17.620Z",
  "transactionId": 12134125.0,
  "waiting": 0.0
}

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