logs

56s ago2026-07-27 02:30:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:30:09.279Z",
  "version": "unknown"
}

56s ago2026-07-27 02:30:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1064m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1064m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:30:09.279Z",
  "version": "unknown"
}

56s ago2026-07-27 02:30:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25435353",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:30:09.276Z",
  "transactionId": 12269649.0,
  "waiting": 0.0
}

56s ago2026-07-27 02:30:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25435352",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:30:09.269Z",
  "transactionId": 12269648.0,
  "waiting": 0.0
}

56s ago2026-07-27 02:30:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25435351",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:30:09.265Z",
  "transactionId": 12269648.0,
  "waiting": 0.0
}

56s ago2026-07-27 02:30:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25435350",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:30:09.259Z",
  "transactionId": 12269647.0,
  "waiting": 0.0
}

56s ago2026-07-27 02:30:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25435349",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:30:09.251Z",
  "transactionId": 12269646.0,
  "waiting": 0.0
}

56s ago2026-07-27 02:30:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:30:09.247Z",
  "version": "unknown"
}

56s ago2026-07-27 02:30:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:30:09.247Z",
  "version": "unknown"
}

56s ago2026-07-27 02:30:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c61ee46cdca564d0… open trace flow ›

time2026-07-27 02:30:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec61ee46cdca564d05bc7ccd50d04fd42

span951db6ebf187995e

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:30:09.247Z",
  "version": "unknown"
}

1m ago2026-07-27 02:29:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:29:09.165Z",
  "version": "unknown"
}

1m ago2026-07-27 02:29:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1063m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1063m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:29:09.165Z",
  "version": "unknown"
}

1m ago2026-07-27 02:29:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25431005",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:29:09.162Z",
  "transactionId": 12267924.0,
  "waiting": 0.0
}

1m ago2026-07-27 02:29:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25431004",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:29:09.156Z",
  "transactionId": 12267923.0,
  "waiting": 0.0
}

1m ago2026-07-27 02:29:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25431003",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:29:09.153Z",
  "transactionId": 12267923.0,
  "waiting": 0.0
}

1m ago2026-07-27 02:29:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25431002",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:29:09.146Z",
  "transactionId": 12267922.0,
  "waiting": 0.0
}

1m ago2026-07-27 02:29:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25431001",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:29:09.139Z",
  "transactionId": 12267921.0,
  "waiting": 0.0
}

1m ago2026-07-27 02:29:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:29:09.134Z",
  "version": "unknown"
}

1m ago2026-07-27 02:29:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:29:09.134Z",
  "version": "unknown"
}

1m ago2026-07-27 02:29:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=a496ef37261ab0d7… open trace flow ›

time2026-07-27 02:29:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracea496ef37261ab0d7adee5ef400ea5b4d

span025db320828a35e3

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:29:09.134Z",
  "version": "unknown"
}

2m ago2026-07-27 02:28:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:28:09.393Z",
  "version": "unknown"
}

2m ago2026-07-27 02:28:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1062m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1062m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:28:09.392Z",
  "version": "unknown"
}

2m ago2026-07-27 02:28:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25427743",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:28:09.389Z",
  "transactionId": 12266223.0,
  "waiting": 0.0
}

2m ago2026-07-27 02:28:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25427742",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:28:09.382Z",
  "transactionId": 12266222.0,
  "waiting": 0.0
}

2m ago2026-07-27 02:28:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25427741",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:28:09.378Z",
  "transactionId": 12266222.0,
  "waiting": 0.0
}

2m ago2026-07-27 02:28:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25427739",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:28:09.371Z",
  "transactionId": 12266221.0,
  "waiting": 0.0
}

2m ago2026-07-27 02:28:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25427738",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:28:09.363Z",
  "transactionId": 12266220.0,
  "waiting": 0.0
}

2m ago2026-07-27 02:28:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:28:09.358Z",
  "version": "unknown"
}

2m ago2026-07-27 02:28:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:28:09.358Z",
  "version": "unknown"
}

2m ago2026-07-27 02:28:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=d683e03d384e2824… open trace flow ›

time2026-07-27 02:28:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

traced683e03d384e28241a7f3e1761337d7b

span8dbf1c8f4b1716d4

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:28:09.358Z",
  "version": "unknown"
}

3m ago2026-07-27 02:27:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:27:08.625Z",
  "version": "unknown"
}

3m ago2026-07-27 02:27:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1061m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1061m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:27:08.624Z",
  "version": "unknown"
}

3m ago2026-07-27 02:27:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25423473",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:27:08.621Z",
  "transactionId": 12264518.0,
  "waiting": 0.0
}

3m ago2026-07-27 02:27:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25423472",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:27:08.615Z",
  "transactionId": 12264517.0,
  "waiting": 0.0
}

3m ago2026-07-27 02:27:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25423471",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:27:08.612Z",
  "transactionId": 12264517.0,
  "waiting": 0.0
}

3m ago2026-07-27 02:27:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25423470",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:27:08.605Z",
  "transactionId": 12264516.0,
  "waiting": 0.0
}

3m ago2026-07-27 02:27:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25423469",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:27:08.598Z",
  "transactionId": 12264515.0,
  "waiting": 0.0
}

3m ago2026-07-27 02:27:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:27:08.594Z",
  "version": "unknown"
}

3m ago2026-07-27 02:27:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:27:08.593Z",
  "version": "unknown"
}

3m ago2026-07-27 02:27:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=8a6d44a42a0ea45a… open trace flow ›

time2026-07-27 02:27:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace8a6d44a42a0ea45a1481f611a4f79b6b

span8b3cc5f28a835248

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:27:08.593Z",
  "version": "unknown"
}

4m ago2026-07-27 02:26:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:26:08.835Z",
  "version": "unknown"
}

4m ago2026-07-27 02:26:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1060m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1060m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:26:08.834Z",
  "version": "unknown"
}

4m ago2026-07-27 02:26:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25420199",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:26:08.831Z",
  "transactionId": 12262772.0,
  "waiting": 0.0
}

4m ago2026-07-27 02:26:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25420198",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:26:08.824Z",
  "transactionId": 12262771.0,
  "waiting": 0.0
}

4m ago2026-07-27 02:26:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25420197",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:26:08.822Z",
  "transactionId": 12262771.0,
  "waiting": 0.0
}

4m ago2026-07-27 02:26:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25420196",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:26:08.815Z",
  "transactionId": 12262770.0,
  "waiting": 0.0
}

4m ago2026-07-27 02:26:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25420195",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:26:08.808Z",
  "transactionId": 12262769.0,
  "waiting": 0.0
}

4m ago2026-07-27 02:26:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:26:08.804Z",
  "version": "unknown"
}

4m ago2026-07-27 02:26:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:26:08.804Z",
  "version": "unknown"
}

4m ago2026-07-27 02:26:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=031d06c08fc873e2… open trace flow ›

time2026-07-27 02:26:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace031d06c08fc873e2780af7dc372210e2

span862e77f5ba153b92

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:26:08.804Z",
  "version": "unknown"
}

5m ago2026-07-27 02:25:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:25:08.987Z",
  "version": "unknown"
}

5m ago2026-07-27 02:25:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1059m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1059m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:25:08.987Z",
  "version": "unknown"
}

5m ago2026-07-27 02:25:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25414940",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:25:08.984Z",
  "transactionId": 12260654.0,
  "waiting": 0.0
}

5m ago2026-07-27 02:25:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25414938",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:25:08.977Z",
  "transactionId": 12260653.0,
  "waiting": 0.0
}

5m ago2026-07-27 02:25:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25414936",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:25:08.975Z",
  "transactionId": 12260653.0,
  "waiting": 0.0
}

5m ago2026-07-27 02:25:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25414933",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:25:08.967Z",
  "transactionId": 12260652.0,
  "waiting": 0.0
}

5m ago2026-07-27 02:25:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25414931",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:25:08.960Z",
  "transactionId": 12260651.0,
  "waiting": 0.0
}

5m ago2026-07-27 02:25:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:25:08.955Z",
  "version": "unknown"
}

5m ago2026-07-27 02:25:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:25:08.955Z",
  "version": "unknown"
}

5m ago2026-07-27 02:25:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=413e59b3138bae35… open trace flow ›

time2026-07-27 02:25:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace413e59b3138bae350d749d4fae04d06f

spanc0556d80e68166eb

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:25:08.955Z",
  "version": "unknown"
}

6m ago2026-07-27 02:24:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:24:09.445Z",
  "version": "unknown"
}

6m ago2026-07-27 02:24:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1058m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1058m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:24:09.444Z",
  "version": "unknown"
}

6m ago2026-07-27 02:24:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25406460",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:24:09.441Z",
  "transactionId": 12258734.0,
  "waiting": 0.0
}

6m ago2026-07-27 02:24:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25406458",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:24:09.434Z",
  "transactionId": 12258733.0,
  "waiting": 0.0
}

6m ago2026-07-27 02:24:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25406457",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:24:09.431Z",
  "transactionId": 12258733.0,
  "waiting": 0.0
}

6m ago2026-07-27 02:24:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25406455",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:24:09.424Z",
  "transactionId": 12258732.0,
  "waiting": 0.0
}

6m ago2026-07-27 02:24:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25406453",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:24:09.416Z",
  "transactionId": 12258731.0,
  "waiting": 0.0
}

6m ago2026-07-27 02:24:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:24:09.412Z",
  "version": "unknown"
}

6m ago2026-07-27 02:24:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:24:09.412Z",
  "version": "unknown"
}

6m ago2026-07-27 02:24:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=9878f0460f49b174… open trace flow ›

time2026-07-27 02:24:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace9878f0460f49b1740cc83a31eb94c0dc

span76e195f5c663f2b6

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:24:09.412Z",
  "version": "unknown"
}

7m ago2026-07-27 02:23:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:23:09.208Z",
  "version": "unknown"
}

7m ago2026-07-27 02:23:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1057m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1057m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:23:09.208Z",
  "version": "unknown"
}

7m ago2026-07-27 02:23:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25398475",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:23:09.204Z",
  "transactionId": 12256985.0,
  "waiting": 0.0
}

7m ago2026-07-27 02:23:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25398474",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:23:09.197Z",
  "transactionId": 12256984.0,
  "waiting": 0.0
}

7m ago2026-07-27 02:23:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25398473",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:23:09.194Z",
  "transactionId": 12256984.0,
  "waiting": 0.0
}

7m ago2026-07-27 02:23:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25398471",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:23:09.186Z",
  "transactionId": 12256983.0,
  "waiting": 0.0
}

7m ago2026-07-27 02:23:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25398470",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:23:09.178Z",
  "transactionId": 12256982.0,
  "waiting": 0.0
}

7m ago2026-07-27 02:23:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:23:09.174Z",
  "version": "unknown"
}

7m ago2026-07-27 02:23:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:23:09.174Z",
  "version": "unknown"
}

7m ago2026-07-27 02:23:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=28b9037973e07bb4… open trace flow ›

time2026-07-27 02:23:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace28b9037973e07bb41b0baf750b16220f

span4e5ee9c1f28754fa

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:23:09.174Z",
  "version": "unknown"
}

8m ago2026-07-27 02:22:10 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:22:10.334Z",
  "version": "unknown"
}

8m ago2026-07-27 02:22:10 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1056m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1056m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:22:10.334Z",
  "version": "unknown"
}

8m ago2026-07-27 02:22:10 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25390565",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:22:10.331Z",
  "transactionId": 12255097.0,
  "waiting": 0.0
}

8m ago2026-07-27 02:22:10 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25390564",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:22:10.324Z",
  "transactionId": 12255096.0,
  "waiting": 0.0
}

8m ago2026-07-27 02:22:10 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25390563",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:22:10.321Z",
  "transactionId": 12255096.0,
  "waiting": 0.0
}

8m ago2026-07-27 02:22:10 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25390562",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:22:10.314Z",
  "transactionId": 12255095.0,
  "waiting": 0.0
}

8m ago2026-07-27 02:22:10 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25390561",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:22:10.306Z",
  "transactionId": 12255094.0,
  "waiting": 0.0
}

8m ago2026-07-27 02:22:10 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:22:10.302Z",
  "version": "unknown"
}

8m ago2026-07-27 02:22:10 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:22:10.302Z",
  "version": "unknown"
}

8m ago2026-07-27 02:22:10 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=5213382024eda00f… open trace flow ›

time2026-07-27 02:22:10 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace5213382024eda00f020d99d88631a77b

span15c0f112fc170c91

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:22:10.302Z",
  "version": "unknown"
}

9m ago2026-07-27 02:21:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:21:09.621Z",
  "version": "unknown"
}

9m ago2026-07-27 02:21:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1055m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1055m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:21:09.621Z",
  "version": "unknown"
}

9m ago2026-07-27 02:21:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25381743",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:21:09.618Z",
  "transactionId": 12253380.0,
  "waiting": 0.0
}

9m ago2026-07-27 02:21:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25381740",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:21:09.611Z",
  "transactionId": 12253379.0,
  "waiting": 0.0
}

9m ago2026-07-27 02:21:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25381739",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:21:09.608Z",
  "transactionId": 12253379.0,
  "waiting": 0.0
}

9m ago2026-07-27 02:21:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25381737",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:21:09.600Z",
  "transactionId": 12253378.0,
  "waiting": 0.0
}

9m ago2026-07-27 02:21:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25381736",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:21:09.593Z",
  "transactionId": 12253377.0,
  "waiting": 0.0
}

9m ago2026-07-27 02:21:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:21:09.587Z",
  "version": "unknown"
}

9m ago2026-07-27 02:21:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:21:09.587Z",
  "version": "unknown"
}

9m ago2026-07-27 02:21:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=29594c98730c6111… open trace flow ›

time2026-07-27 02:21:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace29594c98730c61115a9a993607f5216c

span86f49cc719e8b58d

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:21:09.587Z",
  "version": "unknown"
}

10m ago2026-07-27 02:20:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:20:08.943Z",
  "version": "unknown"
}

10m ago2026-07-27 02:20:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1054m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1054m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:20:08.943Z",
  "version": "unknown"
}

10m ago2026-07-27 02:20:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25377084",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:20:08.939Z",
  "transactionId": 12251597.0,
  "waiting": 0.0
}

10m ago2026-07-27 02:20:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25377082",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:20:08.932Z",
  "transactionId": 12251596.0,
  "waiting": 0.0
}

10m ago2026-07-27 02:20:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25377081",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:20:08.929Z",
  "transactionId": 12251596.0,
  "waiting": 0.0
}

10m ago2026-07-27 02:20:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25377079",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:20:08.922Z",
  "transactionId": 12251595.0,
  "waiting": 0.0
}

10m ago2026-07-27 02:20:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25377078",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:20:08.914Z",
  "transactionId": 12251594.0,
  "waiting": 0.0
}

10m ago2026-07-27 02:20:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:20:08.910Z",
  "version": "unknown"
}

10m ago2026-07-27 02:20:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:20:08.910Z",
  "version": "unknown"
}

10m ago2026-07-27 02:20:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=0b9d6d207b3dd52f… open trace flow ›

time2026-07-27 02:20:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace0b9d6d207b3dd52f1e5a0556e5f51d5b

spana761e0763a424b92

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:20:08.910Z",
  "version": "unknown"
}

11m ago2026-07-27 02:19:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:19:08.651Z",
  "version": "unknown"
}

11m ago2026-07-27 02:19:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1053m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1053m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:19:08.651Z",
  "version": "unknown"
}

11m ago2026-07-27 02:19:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25369738",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:19:08.648Z",
  "transactionId": 12249896.0,
  "waiting": 0.0
}

11m ago2026-07-27 02:19:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25369737",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:19:08.642Z",
  "transactionId": 12249895.0,
  "waiting": 0.0
}

11m ago2026-07-27 02:19:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25369736",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:19:08.638Z",
  "transactionId": 12249895.0,
  "waiting": 0.0
}

11m ago2026-07-27 02:19:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25369735",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:19:08.632Z",
  "transactionId": 12249894.0,
  "waiting": 0.0
}

11m ago2026-07-27 02:19:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25369734",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:19:08.625Z",
  "transactionId": 12249893.0,
  "waiting": 0.0
}

11m ago2026-07-27 02:19:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:19:08.621Z",
  "version": "unknown"
}

11m ago2026-07-27 02:19:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:19:08.621Z",
  "version": "unknown"
}

11m ago2026-07-27 02:19:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7f464b3bd428cb33… open trace flow ›

time2026-07-27 02:19:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7f464b3bd428cb338649f2476d1141cc

span77939902e714d097

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:19:08.620Z",
  "version": "unknown"
}

12m ago2026-07-27 02:18:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:18:09.324Z",
  "version": "unknown"
}

12m ago2026-07-27 02:18:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1052m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1052m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:18:09.323Z",
  "version": "unknown"
}

12m ago2026-07-27 02:18:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25362980",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:18:09.320Z",
  "transactionId": 12248193.0,
  "waiting": 0.0
}

12m ago2026-07-27 02:18:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25362979",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:18:09.313Z",
  "transactionId": 12248192.0,
  "waiting": 0.0
}

12m ago2026-07-27 02:18:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25362978",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:18:09.310Z",
  "transactionId": 12248192.0,
  "waiting": 0.0
}

12m ago2026-07-27 02:18:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25362977",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:18:09.302Z",
  "transactionId": 12248191.0,
  "waiting": 0.0
}

12m ago2026-07-27 02:18:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25362976",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:18:09.295Z",
  "transactionId": 12248190.0,
  "waiting": 0.0
}

12m ago2026-07-27 02:18:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:18:09.290Z",
  "version": "unknown"
}

12m ago2026-07-27 02:18:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:18:09.290Z",
  "version": "unknown"
}

12m ago2026-07-27 02:18:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=7fa0c971cf065f98… open trace flow ›

time2026-07-27 02:18:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace7fa0c971cf065f98dcd91f0614b5607e

spane6eb612ccb9d9979

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:18:09.290Z",
  "version": "unknown"
}

13m ago2026-07-27 02:17:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:17:09.313Z",
  "version": "unknown"
}

13m ago2026-07-27 02:17:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1051m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1051m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:17:09.313Z",
  "version": "unknown"
}

13m ago2026-07-27 02:17:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25355211",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:17:09.310Z",
  "transactionId": 12246491.0,
  "waiting": 0.0
}

13m ago2026-07-27 02:17:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25355210",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:17:09.303Z",
  "transactionId": 12246490.0,
  "waiting": 0.0
}

13m ago2026-07-27 02:17:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25355208",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:17:09.300Z",
  "transactionId": 12246490.0,
  "waiting": 0.0
}

13m ago2026-07-27 02:17:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25355207",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:17:09.293Z",
  "transactionId": 12246489.0,
  "waiting": 0.0
}

13m ago2026-07-27 02:17:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25355206",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:17:09.285Z",
  "transactionId": 12246488.0,
  "waiting": 0.0
}

13m ago2026-07-27 02:17:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:17:09.280Z",
  "version": "unknown"
}

13m ago2026-07-27 02:17:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:17:09.280Z",
  "version": "unknown"
}

13m ago2026-07-27 02:17:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f9d3e18f3676bd9b… open trace flow ›

time2026-07-27 02:17:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef9d3e18f3676bd9ba1eb0a00a5aa1907

span13fc958e7d1d55eb

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:17:09.280Z",
  "version": "unknown"
}

14m ago2026-07-27 02:16:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:16:08.639Z",
  "version": "unknown"
}

14m ago2026-07-27 02:16:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1050m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1050m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:16:08.639Z",
  "version": "unknown"
}

14m ago2026-07-27 02:16:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25344467",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:16:08.636Z",
  "transactionId": 12244788.0,
  "waiting": 0.0
}

14m ago2026-07-27 02:16:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25344465",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:16:08.628Z",
  "transactionId": 12244787.0,
  "waiting": 0.0
}

14m ago2026-07-27 02:16:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25344464",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:16:08.625Z",
  "transactionId": 12244787.0,
  "waiting": 0.0
}

14m ago2026-07-27 02:16:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25344463",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:16:08.619Z",
  "transactionId": 12244786.0,
  "waiting": 0.0
}

14m ago2026-07-27 02:16:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25344462",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:16:08.612Z",
  "transactionId": 12244785.0,
  "waiting": 0.0
}

14m ago2026-07-27 02:16:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:16:08.607Z",
  "version": "unknown"
}

14m ago2026-07-27 02:16:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:16:08.607Z",
  "version": "unknown"
}

14m ago2026-07-27 02:16:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=92dc729c8baaae35… open trace flow ›

time2026-07-27 02:16:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace92dc729c8baaae350e5a879fb90743b3

span319e0212cfbaa436

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:16:08.607Z",
  "version": "unknown"
}

15m ago2026-07-27 02:15:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:15:08.781Z",
  "version": "unknown"
}

15m ago2026-07-27 02:15:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1049m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1049m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:15:08.781Z",
  "version": "unknown"
}

15m ago2026-07-27 02:15:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25335765",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:15:08.778Z",
  "transactionId": 12243090.0,
  "waiting": 0.0
}

15m ago2026-07-27 02:15:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25335764",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:15:08.771Z",
  "transactionId": 12243089.0,
  "waiting": 0.0
}

15m ago2026-07-27 02:15:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25335763",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:15:08.768Z",
  "transactionId": 12243089.0,
  "waiting": 0.0
}

15m ago2026-07-27 02:15:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25335762",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:15:08.762Z",
  "transactionId": 12243088.0,
  "waiting": 0.0
}

15m ago2026-07-27 02:15:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25335761",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:15:08.754Z",
  "transactionId": 12243087.0,
  "waiting": 0.0
}

15m ago2026-07-27 02:15:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:15:08.749Z",
  "version": "unknown"
}

15m ago2026-07-27 02:15:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:15:08.749Z",
  "version": "unknown"
}

15m ago2026-07-27 02:15:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3083c9f106caef01… open trace flow ›

time2026-07-27 02:15:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3083c9f106caef01fc794600d453b924

spandd7dd6c91766fe19

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:15:08.749Z",
  "version": "unknown"
}

16m ago2026-07-27 02:14:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:14:08.616Z",
  "version": "unknown"
}

16m ago2026-07-27 02:14:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1048m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1048m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:14:08.616Z",
  "version": "unknown"
}

16m ago2026-07-27 02:14:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25328023",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:14:08.613Z",
  "transactionId": 12241385.0,
  "waiting": 0.0
}

16m ago2026-07-27 02:14:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25328019",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:14:08.606Z",
  "transactionId": 12241384.0,
  "waiting": 0.0
}

16m ago2026-07-27 02:14:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25328016",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:14:08.603Z",
  "transactionId": 12241384.0,
  "waiting": 0.0
}

16m ago2026-07-27 02:14:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25328012",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:14:08.597Z",
  "transactionId": 12241383.0,
  "waiting": 0.0
}

16m ago2026-07-27 02:14:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25328008",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:14:08.590Z",
  "transactionId": 12241382.0,
  "waiting": 0.0
}

16m ago2026-07-27 02:14:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:14:08.585Z",
  "version": "unknown"
}

16m ago2026-07-27 02:14:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:14:08.585Z",
  "version": "unknown"
}

16m ago2026-07-27 02:14:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=4b5b7ec510b7397e… open trace flow ›

time2026-07-27 02:14:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace4b5b7ec510b7397eac17c3ab593586eb

span492bbd297f5b2eea

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:14:08.585Z",
  "version": "unknown"
}

17m ago2026-07-27 02:13:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:13:09.335Z",
  "version": "unknown"
}

17m ago2026-07-27 02:13:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1047m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1047m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:13:09.335Z",
  "version": "unknown"
}

17m ago2026-07-27 02:13:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25318469",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:13:09.332Z",
  "transactionId": 12239685.0,
  "waiting": 0.0
}

17m ago2026-07-27 02:13:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25318467",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:13:09.325Z",
  "transactionId": 12239684.0,
  "waiting": 0.0
}

17m ago2026-07-27 02:13:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25318466",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:13:09.322Z",
  "transactionId": 12239684.0,
  "waiting": 0.0
}

17m ago2026-07-27 02:13:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25318464",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:13:09.315Z",
  "transactionId": 12239683.0,
  "waiting": 0.0
}

17m ago2026-07-27 02:13:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25318461",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:13:09.308Z",
  "transactionId": 12239682.0,
  "waiting": 0.0
}

17m ago2026-07-27 02:13:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:13:09.303Z",
  "version": "unknown"
}

17m ago2026-07-27 02:13:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:13:09.302Z",
  "version": "unknown"
}

17m ago2026-07-27 02:13:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=c1f27ab518127b1b… open trace flow ›

time2026-07-27 02:13:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracec1f27ab518127b1bc6f59542e81b0f16

span9d37ac6ea2ce5aad

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:13:09.302Z",
  "version": "unknown"
}

18m ago2026-07-27 02:12:09 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:12:09.146Z",
  "version": "unknown"
}

18m ago2026-07-27 02:12:09 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1046m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1046m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:12:09.146Z",
  "version": "unknown"
}

18m ago2026-07-27 02:12:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25308191",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:12:09.143Z",
  "transactionId": 12237982.0,
  "waiting": 0.0
}

18m ago2026-07-27 02:12:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25308189",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:12:09.136Z",
  "transactionId": 12237981.0,
  "waiting": 0.0
}

18m ago2026-07-27 02:12:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25308188",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:12:09.133Z",
  "transactionId": 12237981.0,
  "waiting": 0.0
}

18m ago2026-07-27 02:12:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25308186",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:12:09.127Z",
  "transactionId": 12237980.0,
  "waiting": 0.0
}

18m ago2026-07-27 02:12:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25308184",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:12:09.120Z",
  "transactionId": 12237979.0,
  "waiting": 0.0
}

18m ago2026-07-27 02:12:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:12:09.116Z",
  "version": "unknown"
}

18m ago2026-07-27 02:12:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:12:09.116Z",
  "version": "unknown"
}

18m ago2026-07-27 02:12:09 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=f297791e90348fcf… open trace flow ›

time2026-07-27 02:12:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

tracef297791e90348fcf9e0af4ec5fd7273d

span0322eb3efc2c2272

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:12:09.116Z",
  "version": "unknown"
}

19m ago2026-07-27 02:11:08 UTC DEBUG virtual-assistant ✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 2d88eda5-bcfa-4565-af90-db111ea04aa3 summary: processed=1, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:11:08.901Z",
  "version": "unknown"
}

19m ago2026-07-27 02:11:08 UTC DEBUG virtual-assistant [reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=1045m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=442a7419-9334-4479-aa7e-c607afaee462 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=1045m \u003c step=1440m\u0027",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:11:08.901Z",
  "version": "unknown"
}

19m ago2026-07-27 02:11:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "25299893",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:11:08.897Z",
  "transactionId": 12236276.0,
  "waiting": 0.0
}

19m ago2026-07-27 02:11:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "25299891",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:11:08.891Z",
  "transactionId": 12236275.0,
  "waiting": 0.0
}

19m ago2026-07-27 02:11:08 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "25299890",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:11:08.888Z",
  "transactionId": 12236275.0,
  "waiting": 0.0
}

19m ago2026-07-27 02:11:08 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "25299887",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:11:08.881Z",
  "transactionId": 12236274.0,
  "waiting": 0.0
}

19m ago2026-07-27 02:11:08 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥INFO trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityINFO

servicevirtual-assistant

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "25299886",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027442a7419-9334-4479-aa7e-c607afaee462\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:51512\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T02:11:08.873Z",
  "transactionId": 12236273.0,
  "waiting": 0.0
}

19m ago2026-07-27 02:11:08 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:11:08.870Z",
  "version": "unknown"
}

19m ago2026-07-27 02:11:08 UTC DEBUG virtual-assistant [daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 442a7419-9334-4479-aa7e-c607afaee462",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:11:08.869Z",
  "version": "unknown"
}

19m ago2026-07-27 02:11:08 UTC DEBUG virtual-assistant 🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

filter by: service=virtual-assistant org=2d88eda5-bcfa-4565-af90-db111ea04aa3 severity≥DEBUG trace=3c41458c720f9b25… open trace flow ›

time2026-07-27 02:11:08 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org2d88eda5-bcfa-4565-af90-db111ea04aa3

versionunknown

trace3c41458c720f9b2520f30bb3e3e48e17

span7dcb1cba7d0040fc

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 2d88eda5-bcfa-4565-af90-db111ea04aa3 (1 work orders)",
  "org_alias": "2d88eda5-bcfa-4565-af90-db111ea04aa3",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T02:11:08.869Z",
  "version": "unknown"
}