Logs

Live Cloud Logging query (nothing stored) · master · trace aecc830ae15d68fcff18 (2-day window) · newest first · page 1 (200/page) · 111 entries in 551 ms all app neo4j weaviate time relative absolute

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant ✅ Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=13, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=13, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=13, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.977Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=2172m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=2172m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.977Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475364",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.973Z",
  "transactionId": 11924678.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475363",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.966Z",
  "transactionId": 11924677.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475362",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.963Z",
  "transactionId": 11924677.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475361",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.955Z",
  "transactionId": 11924676.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475360",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.947Z",
  "transactionId": 11924675.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.943Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.943Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3149m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3149m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.942Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475359",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.939Z",
  "transactionId": 11924674.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475358",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.932Z",
  "transactionId": 11924673.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475357",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.928Z",
  "transactionId": 11924673.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475356",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.921Z",
  "transactionId": 11924672.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475355",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.913Z",
  "transactionId": 11924671.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.909Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.909Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3169m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3169m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.909Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475354",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.905Z",
  "transactionId": 11924670.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475353",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.898Z",
  "transactionId": 11924669.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475352",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.895Z",
  "transactionId": 11924669.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475351",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.888Z",
  "transactionId": 11924668.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475350",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.882Z",
  "transactionId": 11924667.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.877Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.877Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 1139m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 1139m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.877Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475349",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.874Z",
  "transactionId": 11924666.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475347",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.867Z",
  "transactionId": 11924665.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475346",
  "pageFaults": 0.0,
  "pageHits": 18.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.864Z",
  "transactionId": 11924665.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475345",
  "pageFaults": 0.0,
  "pageHits": 30.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.857Z",
  "transactionId": 11924664.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475343",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.850Z",
  "transactionId": 11924663.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.846Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.846Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3247m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3247m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.845Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475342",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.842Z",
  "transactionId": 11924662.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475341",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.836Z",
  "transactionId": 11924661.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475339",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.833Z",
  "transactionId": 11924661.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475338",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.826Z",
  "transactionId": 11924660.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475337",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.819Z",
  "transactionId": 11924659.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.815Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.815Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending — skipping reminder (no send, no draft) to preserve user intent

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:200

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending — skipping reminder (no send, no draft) to preserve user intent

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:200",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending \u2014 skipping reminder (no send, no draft) to preserve user intent",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.815Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7656.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475336",
  "pageFaults": 0.0,
  "pageHits": 37.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 25, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.811Z",
  "transactionId": 11924658.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475334",
  "pageFaults": 0.0,
  "pageHits": 20.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.808Z",
  "transactionId": 11924658.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization) RETURN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E5CF3BBC",
  "id": "24475333",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]-\u003e(o:Organization)\n            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required\n            ",
  "queryParameters": "{wo: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.802Z",
  "transactionId": 11924657.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7560.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475332",
  "pageFaults": 0.0,
  "pageHits": 37.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.795Z",
  "transactionId": 11924656.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475331",
  "pageFaults": 0.0,
  "pageHits": 20.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.791Z",
  "transactionId": 11924656.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475330",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.785Z",
  "transactionId": 11924655.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475329",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.778Z",
  "transactionId": 11924654.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 8c5c5785-bead-41a8-8002-3d05b949c13d

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 8c5c5785-bead-41a8-8002-3d05b949c13d

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 8c5c5785-bead-41a8-8002-3d05b949c13d",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.773Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 8c5c5785-bead-41a8-8002-3d05b949c13d

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 8c5c5785-bead-41a8-8002-3d05b949c13d

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 8c5c5785-bead-41a8-8002-3d05b949c13d",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.773Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=27504fe1-a00e-459f-af03-ba243eb31670 draft already pending — skipping reminder (no send, no draft) to preserve user intent

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:200

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=27504fe1-a00e-459f-af03-ba243eb31670 draft already pending — skipping reminder (no send, no draft) to preserve user intent

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:200",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=27504fe1-a00e-459f-af03-ba243eb31670 draft already pending \u2014 skipping reminder (no send, no draft) to preserve user intent",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.772Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7656.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475328",
  "pageFaults": 0.0,
  "pageHits": 53.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 25, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.769Z",
  "transactionId": 11924653.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475327",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.765Z",
  "transactionId": 11924653.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization) RETURN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E5CF3BBC",
  "id": "24475326",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]-\u003e(o:Organization)\n            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required\n            ",
  "queryParameters": "{wo: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.758Z",
  "transactionId": 11924652.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7560.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475325",
  "pageFaults": 0.0,
  "pageHits": 53.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.749Z",
  "transactionId": 11924651.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475324",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.746Z",
  "transactionId": 11924651.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475323",
  "pageFaults": 0.0,
  "pageHits": 34.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.738Z",
  "transactionId": 11924650.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475322",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u002727504fe1-a00e-459f-af03-ba243eb31670\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.731Z",
  "transactionId": 11924649.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 27504fe1-a00e-459f-af03-ba243eb31670

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 27504fe1-a00e-459f-af03-ba243eb31670

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 27504fe1-a00e-459f-af03-ba243eb31670",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.726Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 27504fe1-a00e-459f-af03-ba243eb31670

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 27504fe1-a00e-459f-af03-ba243eb31670

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 27504fe1-a00e-459f-af03-ba243eb31670",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.725Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=f42328f2-c28d-44dd-9ba7-0b43ac19af6d mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=f42328f2-c28d-44dd-9ba7-0b43ac19af6d mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=5278m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=f42328f2-c28d-44dd-9ba7-0b43ac19af6d mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=5278m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.725Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475321",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.721Z",
  "transactionId": 11924648.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475320",
  "pageFaults": 0.0,
  "pageHits": 23.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.714Z",
  "transactionId": 11924647.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475319",
  "pageFaults": 0.0,
  "pageHits": 24.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.711Z",
  "transactionId": 11924647.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475318",
  "pageFaults": 0.0,
  "pageHits": 44.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.704Z",
  "transactionId": 11924646.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475317",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027f42328f2-c28d-44dd-9ba7-0b43ac19af6d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.696Z",
  "transactionId": 11924645.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.692Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order f42328f2-c28d-44dd-9ba7-0b43ac19af6d",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.692Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=5043m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=b26f2eda-ea91-4a98-b778-0a7db67a2b6a mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=5043m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.692Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475316",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.688Z",
  "transactionId": 11924644.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475315",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.681Z",
  "transactionId": 11924643.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475314",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.678Z",
  "transactionId": 11924643.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475313",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.671Z",
  "transactionId": 11924642.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475312",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027b26f2eda-ea91-4a98-b778-0a7db67a2b6a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.664Z",
  "transactionId": 11924641.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.659Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order b26f2eda-ea91-4a98-b778-0a7db67a2b6a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.659Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=9410m < step=17280m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=a90625ed-5354-473f-8665-840a4b8ff106 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=9410m \u003c step=17280m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.659Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475311",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.655Z",
  "transactionId": 11924640.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475310",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.649Z",
  "transactionId": 11924639.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475309",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.646Z",
  "transactionId": 11924639.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475308",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.639Z",
  "transactionId": 11924638.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475307",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027a90625ed-5354-473f-8665-840a4b8ff106\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.632Z",
  "transactionId": 11924637.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order a90625ed-5354-473f-8665-840a4b8ff106",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.628Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order a90625ed-5354-473f-8665-840a4b8ff106",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.628Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=9443m < step=17280m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=e358167a-298a-4e2e-bd17-401ab034115e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=9443m \u003c step=17280m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.628Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475306",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.624Z",
  "transactionId": 11924636.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475305",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.617Z",
  "transactionId": 11924635.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475304",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.613Z",
  "transactionId": 11924635.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475303",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.606Z",
  "transactionId": 11924634.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475302",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027e358167a-298a-4e2e-bd17-401ab034115e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.598Z",
  "transactionId": 11924633.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order e358167a-298a-4e2e-bd17-401ab034115e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.594Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order e358167a-298a-4e2e-bd17-401ab034115e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.594Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=ecbb0954-bd2f-480d-9a58-17f4a0b10e31 mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 51m'

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=ecbb0954-bd2f-480d-9a58-17f4a0b10e31 mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 51m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=ecbb0954-bd2f-480d-9a58-17f4a0b10e31 mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 51m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.594Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475301",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027ecbb0954-bd2f-480d-9a58-17f4a0b10e31\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.590Z",
  "transactionId": 11924632.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475300",
  "pageFaults": 0.0,
  "pageHits": 24.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027ecbb0954-bd2f-480d-9a58-17f4a0b10e31\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.583Z",
  "transactionId": 11924631.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475299",
  "pageFaults": 0.0,
  "pageHits": 25.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027ecbb0954-bd2f-480d-9a58-17f4a0b10e31\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.580Z",
  "transactionId": 11924631.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] wo=ecbb0954-bd2f-480d-9a58-17f4a0b10e31 inactivity escalation suppressed: next reminder deliberately held until 1785110400000...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:164

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] wo=ecbb0954-bd2f-480d-9a58-17f4a0b10e31 inactivity escalation suppressed: next reminder deliberately held until 1785110400000 (waiting per site estimate, not stalled)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:164",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] wo=ecbb0954-bd2f-480d-9a58-17f4a0b10e31 inactivity escalation suppressed: next reminder deliberately held until 1785110400000 (waiting per site estimate, not stalled)",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.575Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475298",
  "pageFaults": 0.0,
  "pageHits": 33.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027ecbb0954-bd2f-480d-9a58-17f4a0b10e31\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.572Z",
  "transactionId": 11924630.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475297",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027ecbb0954-bd2f-480d-9a58-17f4a0b10e31\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.565Z",
  "transactionId": 11924629.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order ecbb0954-bd2f-480d-9a58-17f4a0b10e31

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order ecbb0954-bd2f-480d-9a58-17f4a0b10e31

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order ecbb0954-bd2f-480d-9a58-17f4a0b10e31",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.561Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order ecbb0954-bd2f-480d-9a58-17f4a0b10e31

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order ecbb0954-bd2f-480d-9a58-17f4a0b10e31

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order ecbb0954-bd2f-480d-9a58-17f4a0b10e31",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.560Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 1061m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=513b7315-882c-48fb-a126-ffc4e06834ec mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 1061m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.560Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24475296",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.557Z",
  "transactionId": 11924628.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24475295",
  "pageFaults": 0.0,
  "pageHits": 25.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.550Z",
  "transactionId": 11924627.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24475294",
  "pageFaults": 0.0,
  "pageHits": 26.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.547Z",
  "transactionId": 11924627.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24475293",
  "pageFaults": 0.0,
  "pageHits": 38.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.540Z",
  "transactionId": 11924626.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24475291",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027513b7315-882c-48fb-a126-ffc4e06834ec\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:43384\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-26T23:08:09.533Z",
  "transactionId": 11924625.0,
  "waiting": 0.0
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 513b7315-882c-48fb-a126-ffc4e06834ec",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.528Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant [daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 513b7315-882c-48fb-a126-ffc4e06834ec",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.528Z",
  "version": "unknown"
}

3h ago2026-07-26 23:08:09 UTC DEBUG virtual-assistant 🏢 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (13 work orders)

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=aecc830ae15d68fc… open trace flow ›

time2026-07-26 23:08:09 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceaecc830ae15d68fcff183659182b1973

span4da0dc46dc17b1ca

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (13 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 9f996610-f74a-4cd5-9052-cb5405d78c6f (13 work orders)",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-26T23:08:09.528Z",
  "version": "unknown"
}

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