logs

1m ago2026-07-27 01:14:37 UTC neo4j advpsvc match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10

filter by: service=advpsvc severity≥INFO

time2026-07-27 01:14:37 UTC

severityINFO

serviceadvpsvc

clustermaster

podserver-1-dev-0

query

match(a:AdvRateRule{deleted:true})-[r]-(b) 
with distinct a 
return a.portalorgid, a.tildaid, a.ruletype 
limit 10

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 2.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "AFAFBFFB",
  "id": "17461925",
  "pageFaults": 0.0,
  "pageHits": 1146.0,
  "planning": 0.0,
  "query": "match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.3.19:41346\tserver/10.173.2.71:7687\u003e",
  "timestamp": "2026-07-27T01:14:37.804Z",
  "transactionId": 1773713.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:37 UTC DEBUG docproc Pulling messages

filter by: service=docproc severity≥DEBUG

time2026-07-27 01:14:37 UTC

severityDEBUG

servicedocproc

sourcehandlers/pubsub_handler.py:240

clustermaster

version0.1.0

poddocproc-7bc76669-ljh8h

message

Pulling messages

raw payload (11 fields)

{
  "caller": "handlers/pubsub_handler.py:240",
  "cluster": "master",
  "component": "pubsub",
  "environment": "DEVELOPMENT",
  "max_messages": 1.0,
  "message": "Pulling messages",
  "pull_timeout_s": 60.0,
  "service": "docproc",
  "subscription_name": "tilda-document-master-docproc-sub",
  "timestamp": "2026-07-27T01:14:37.547Z",
  "version": "0.1.0"
}

1m ago2026-07-27 01:14:36 UTC DEBUG docproc Pull returned 0 messages

filter by: service=docproc severity≥DEBUG

time2026-07-27 01:14:36 UTC

severityDEBUG

servicedocproc

sourcehandlers/pubsub_handler.py:284

clustermaster

version0.1.0

poddocproc-7bc76669-ljh8h

message

Pull returned 0 messages

raw payload (9 fields)

{
  "caller": "handlers/pubsub_handler.py:284",
  "cluster": "master",
  "component": "pubsub",
  "environment": "DEVELOPMENT",
  "message": "Pull returned 0 messages",
  "service": "docproc",
  "subscription_name": "tilda-document-master-docproc-sub",
  "timestamp": "2026-07-27T01:14:36.544Z",
  "version": "0.1.0"
}

1m ago2026-07-27 01:14:36 UTC DEBUG docproc Recovery fill

filter by: service=docproc severity≥DEBUG

time2026-07-27 01:14:36 UTC

severityDEBUG

servicedocproc

sourcehandlers/pubsub_handler.py:429

clustermaster

version0.1.0

poddocproc-7bc76669-ljh8h

message

Recovery fill

raw payload (13 fields)

{
  "adopt_list_len": 0.0,
  "adopt_started": 0.0,
  "backlog_list_len": 0.0,
  "backlog_started": 0.0,
  "caller": "handlers/pubsub_handler.py:429",
  "cluster": "master",
  "component": "pubsub",
  "environment": "DEVELOPMENT",
  "message": "Recovery fill",
  "remaining_slots": 10.0,
  "service": "docproc",
  "timestamp": "2026-07-27T01:14:36.544Z",
  "version": "0.1.0"
}

1m ago2026-07-27 01:14:36 UTC neo4j docproc MATCH (o:Organization{orgType:"CRO"})-[:DOC_TO_ORG]-(d:Document)-[:INCLUDES]-(f:Folder) WHERE f.name IN ['Staging', 'Pre-Staging'] ...

filter by: service=docproc severity≥INFO

time2026-07-27 01:14:36 UTC

severityINFO

servicedocproc

clustermaster

podserver-2-dev-0

query

MATCH (o:Organization{orgType:"CRO"})-[:DOC_TO_ORG]-(d:Document)-[:INCLUDES]-(f:Folder)
        WHERE f.name IN ['Staging', 'Pre-Staging']
        AND d.delpending = false AND d.aiEnabled = true AND d.studyId <> ""
        AND d.primaryVersionId IS NOT NULL AND d.primaryVersionId <> ""
    OPTIONAL MATCH (d)<-[:AI_RUN_TO_DOCUMENT_LATEST]-(ai:AIRun)
    WITH o, d, ai
    ORDER BY d.tildaid, COALESCE(ai.updatedat, ai.createdat) DESC
    WITH o, d, collect(ai)[0] AS latest_ai
    WHERE (
        latest_ai IS NULL
        OR latest_ai.status = "aborted"
        OR (
            latest_ai.status = "failed"
            AND COALESCE(latest_ai.auto_retry_count, 0) < $max_retries
            AND COALESCE(latest_ai.updatedat, latest_ai.createdat) < $threshold_ms
        )
    )
    WITH d.tildaid AS doc_id, o.alias AS org_alias, d.primaryVersionId AS version_id,
         d.studyId AS study_id, COALESCE(latest_ai.auto_retry_count, 0) AS current_retry_count
    RETURN doc_id, org_alias, version_id, study_id, current_retry_count
    ORDER BY doc_id
    LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 9610664.0,
  "cpu": 186.0,
  "elapsedTimeMs": 186.0,
  "executionPlanCacheKeyHash": "7644B06C",
  "id": "24950523",
  "pageFaults": 0.0,
  "pageHits": 156362.0,
  "planning": 0.0,
  "query": "\n    MATCH (o:Organization{orgType:\"CRO\"})-[:DOC_TO_ORG]-(d:Document)-[:INCLUDES]-(f:Folder)\n        WHERE f.name IN [\u0027Staging\u0027, \u0027Pre-Staging\u0027]\n        AND d.delpending = false AND d.aiEnabled = true AND d.studyId \u003c\u003e \"\"\n        AND d.primaryVersionId IS NOT NULL AND d.primaryVersionId \u003c\u003e \"\"\n    OPTIONAL MATCH (d)\u003c-[:AI_RUN_TO_DOCUMENT_LATEST]-(ai:AIRun)\n    WITH o, d, ai\n    ORDER BY d.tildaid, COALESCE(ai.updatedat, ai.createdat) DESC\n    WITH o, d, collect(ai)[0] AS latest_ai\n    WHERE (\n        latest_ai IS NULL\n        OR latest_ai.status = \"aborted\"\n        OR (\n            latest_ai.status = \"failed\"\n            AND COALESCE(latest_ai.auto_retry_count, 0) \u003c $max_retries\n            AND COALESCE(latest_ai.updatedat, latest_ai.createdat) \u003c $threshold_ms\n        )\n    )\n    WITH d.tildaid AS doc_id, o.alias AS org_alias, d.primaryVersionId AS version_id,\n         d.studyId AS study_id, COALESCE(latest_ai.auto_retry_count, 0) AS current_retry_count\n    RETURN doc_id, org_alias, version_id, study_id, current_retry_count\n    ORDER BY doc_id\n    LIMIT $limit\n    ",
  "queryParameters": "{limit: 10, max_retries: 5, threshold_ms: 1785113976353}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/6.2.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.3.15:38308\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:36.542Z",
  "transactionId": 12139381.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:36 UTC neo4j docproc MATCH (ai:AIRun)-[:AI_RUN_TO_DOCUMENT_LATEST]->(d:Document) WHERE d.aiEnabled = true AND ( (ai.status = "in_progress" AND...

filter by: service=docproc severity≥INFO

time2026-07-27 01:14:36 UTC

severityINFO

servicedocproc

clustermaster

podserver-2-dev-0

query

MATCH (ai:AIRun)-[:AI_RUN_TO_DOCUMENT_LATEST]->(d:Document)
    WHERE d.aiEnabled = true
    AND (
        (ai.status = "in_progress" AND ($cutoff_ms <= 0 OR COALESCE(ai.updatedat, ai.createdat) < $cutoff_ms))
        OR ai.status = "aborted"
    )
    MATCH (d)-[:DOC_TO_ORG]->(o:Organization)
    RETURN d.tildaid AS document_id, d.primaryVersionId AS version_id,
           ai.tildaid AS ai_run_id, d.studyId AS study_id, ai.run_type AS run_type,
           o.tildaid AS org_id, o.alias AS org_alias
    ORDER BY COALESCE(ai.updatedat, ai.createdat) ASC
    LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 736.0,
  "cpu": 97.0,
  "elapsedTimeMs": 97.0,
  "executionPlanCacheKeyHash": "E5FA14C6",
  "id": "24950520",
  "pageFaults": 0.0,
  "pageHits": 89927.0,
  "planning": 0.0,
  "query": "\n    MATCH (ai:AIRun)-[:AI_RUN_TO_DOCUMENT_LATEST]-\u003e(d:Document)\n    WHERE d.aiEnabled = true\n    AND (\n        (ai.status = \"in_progress\" AND ($cutoff_ms \u003c= 0 OR COALESCE(ai.updatedat, ai.createdat) \u003c $cutoff_ms))\n        OR ai.status = \"aborted\"\n    )\n    MATCH (d)-[:DOC_TO_ORG]-\u003e(o:Organization)\n    RETURN d.tildaid AS document_id, d.primaryVersionId AS version_id,\n           ai.tildaid AS ai_run_id, d.studyId AS study_id, ai.run_type AS run_type,\n           o.tildaid AS org_id, o.alias AS org_alias\n    ORDER BY COALESCE(ai.updatedat, ai.createdat) ASC\n    LIMIT $limit\n    ",
  "queryParameters": "{limit: 30, cutoff_ms: 1785114276251}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/6.2.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.3.15:38308\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:36.351Z",
  "transactionId": 12139380.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:36 UTC DEBUG virtual-assistant [mem] background_reclaimer executed

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:36 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/main.py:540

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

[mem] background_reclaimer executed

raw payload (7 fields)

{
  "caller": "src/main.py:540",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[mem] background_reclaimer executed",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:36.290Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:36 UTC DEBUG virtual-assistant aggressive_memory_release: GC skipped based on should_run_gc() decision

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:36 UTC

severityDEBUG

servicevirtual-assistant

sourcecommon/mem_release.py:79

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

aggressive_memory_release: GC skipped based on should_run_gc() decision

raw payload (7 fields)

{
  "caller": "common/mem_release.py:79",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "aggressive_memory_release: GC skipped based on should_run_gc() decision",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:36.290Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:36 UTC DEBUG virtual-assistant should_run_gc: mem usage: 22.9% (458.8MB/2000.0MB), GC gen0 counts=274

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:36 UTC

severityDEBUG

servicevirtual-assistant

sourcereg/memory_monitor.py:464

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

should_run_gc: mem usage: 22.9% (458.8MB/2000.0MB), GC gen0 counts=274

raw payload (7 fields)

{
  "caller": "reg/memory_monitor.py:464",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "should_run_gc: mem usage: 22.9% (458.8MB/2000.0MB), GC gen0 counts=274",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:36.290Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:35 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:35 UTC

severityINFO

clustermaster

podlitellm-f54655c99-tt2pg

1m ago2026-07-27 01:14:35 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:35 UTC

severityINFO

clustermaster

podrag-agent-57879dd94f-l9nz7

1m ago2026-07-27 01:14:34 UTC DEBUG execsvc Memory statistics

filter by: service=execsvc severity≥DEBUG

time2026-07-27 01:14:34 UTC

severityDEBUG

serviceexecsvc

sourcemetrics/memory.go:146

clustermaster

versionv1

podexecsvc-5c986994bc-psst2

message

Memory statistics

raw payload (12 fields)

{
  "caller": "metrics/memory.go:146",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "goroutines": 238.0,
  "heap_alloc_mb": 9.0,
  "message": "Memory statistics",
  "msg": "mem_stats",
  "num_gc": 442.0,
  "service": "execsvc",
  "sys_mb": 34.0,
  "timestamp": "2026-07-27T01:14:34.611Z",
  "version": "v1"
}

1m ago2026-07-27 01:14:34 UTC neo4j virtual-assistant RETURN 1 as health_check

filter by: service=virtual-assistant severity≥INFO trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityINFO

servicevirtual-assistant

clustermaster

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podserver-2-dev-0

query

RETURN 1 as health_check

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "745CE4BF",
  "id": "24950401",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "RETURN 1 as health_check",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:52770\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:34.226Z",
  "transactionId": 12139378.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:34 UTC neo4j virtual-assistant RETURN 1

filter by: service=virtual-assistant severity≥INFO trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityINFO

servicevirtual-assistant

clustermaster

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podserver-2-dev-0

query

RETURN 1

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4CADEF45",
  "id": "24950399",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "RETURN 1",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:52770\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:34.223Z",
  "transactionId": 12139377.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:34 UTC DEBUG virtual-assistant Session attributes: ['_auto_result', '_bookmark_manager', '_bookmarks', '_check_state', '_closed', '_config', '_connect', '_connection',...

filter by: service=virtual-assistant severity≥DEBUG trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:850

clustermaster

versionunknown

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podvirtual-assistant-65b975d66b-l8wpw

message

Session attributes: ['_auto_result', '_bookmark_manager', '_bookmarks', '_check_state', '_closed', '_config', '_connect', '_connection', '_connection_access_mode', '_disconnect', '_get_bookmarks', '_get_routing_target_database', '_get_server_info', '_handle_cancellation', '_initial_bookmarks', '_initialize_bookmarks', '_last_cache_key', '_last_from_bookmark_manager', '_make_db_resolution_callback', '_non_concurrent_iter', '_non_concurrent_method', '_open_transaction', '_pinned_database', '_pipelined_begin', '_pool', '_resolve_session_auth', '_result_closed', '_result_error', '_run_transaction', '_set_pinned_database', '_state_failed', '_transaction', '_transaction_cancel_handler', '_transaction_closed_handler', '_transaction_error_handler', '_update_bookmark', '_update_bookmarks', '_verify_authentication', 'begin_transaction', 'close', 'closed', 'execute_read', 'execute_write', 'last_bookmark', 'last_bookmarks', 'read_transaction', 'run', 'write_transaction']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:850",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Session attributes: [\u0027_auto_result\u0027, \u0027_bookmark_manager\u0027, \u0027_bookmarks\u0027, \u0027_check_state\u0027, \u0027_closed\u0027, \u0027_config\u0027, \u0027_connect\u0027, \u0027_connection\u0027, \u0027_connection_access_mode\u0027, \u0027_disconnect\u0027, \u0027_get_bookmarks\u0027, \u0027_get_routing_target_database\u0027, \u0027_get_server_info\u0027, \u0027_handle_cancellation\u0027, \u0027_initial_bookmarks\u0027, \u0027_initialize_bookmarks\u0027, \u0027_last_cache_key\u0027, \u0027_last_from_bookmark_manager\u0027, \u0027_make_db_resolution_callback\u0027, \u0027_non_concurrent_iter\u0027, \u0027_non_concurrent_method\u0027, \u0027_open_transaction\u0027, \u0027_pinned_database\u0027, \u0027_pipelined_begin\u0027, \u0027_pool\u0027, \u0027_resolve_session_auth\u0027, \u0027_result_closed\u0027, \u0027_result_error\u0027, \u0027_run_transaction\u0027, \u0027_set_pinned_database\u0027, \u0027_state_failed\u0027, \u0027_transaction\u0027, \u0027_transaction_cancel_handler\u0027, \u0027_transaction_closed_handler\u0027, \u0027_transaction_error_handler\u0027, \u0027_update_bookmark\u0027, \u0027_update_bookmarks\u0027, \u0027_verify_authentication\u0027, \u0027begin_transaction\u0027, \u0027close\u0027, \u0027closed\u0027, \u0027execute_read\u0027, \u0027execute_write\u0027, \u0027last_bookmark\u0027, \u0027last_bookmarks\u0027, \u0027read_transaction\u0027, \u0027run\u0027, \u0027write_transaction\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:34.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:34 UTC DEBUG virtual-assistant Pool attributes: ['_abc_impl', '_acquire', '_acquire_from_pool', '_acquire_from_pool_checked', '_acquire_new_later', '_add_connections',...

filter by: service=virtual-assistant severity≥DEBUG trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:796

clustermaster

versionunknown

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podvirtual-assistant-65b975d66b-l8wpw

message

Pool attributes: ['_abc_impl', '_acquire', '_acquire_from_pool', '_acquire_from_pool_checked', '_acquire_new_later', '_add_connections', '_close_connections', '_re_auth_connection', '_remove_connection', '_remove_connections', '_select_address', '_ssr_feature_tracker', '_update_routing_table_from', 'acquire', 'address', 'close', 'cond', 'connections', 'connections_reservations', 'deactivate', 'ensure_routing_table_is_fresh', 'fetch_routing_info', 'fetch_routing_table', 'get_auth', 'get_or_create_routing_table', 'get_routing_table', 'home_db_cache', 'in_use_connection_count', 'is_direct_pool', 'kill_and_release', 'lock', 'mark_all_stale', 'on_neo4j_error', 'on_write_failure', 'open', 'opener', 'pool_config', 'refresh_lock', 'release', 'routing_tables', 'ssr_enabled', 'update_connection_pool', 'update_routing_table', 'workspace_config']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:796",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Pool attributes: [\u0027_abc_impl\u0027, \u0027_acquire\u0027, \u0027_acquire_from_pool\u0027, \u0027_acquire_from_pool_checked\u0027, \u0027_acquire_new_later\u0027, \u0027_add_connections\u0027, \u0027_close_connections\u0027, \u0027_re_auth_connection\u0027, \u0027_remove_connection\u0027, \u0027_remove_connections\u0027, \u0027_select_address\u0027, \u0027_ssr_feature_tracker\u0027, \u0027_update_routing_table_from\u0027, \u0027acquire\u0027, \u0027address\u0027, \u0027close\u0027, \u0027cond\u0027, \u0027connections\u0027, \u0027connections_reservations\u0027, \u0027deactivate\u0027, \u0027ensure_routing_table_is_fresh\u0027, \u0027fetch_routing_info\u0027, \u0027fetch_routing_table\u0027, \u0027get_auth\u0027, \u0027get_or_create_routing_table\u0027, \u0027get_routing_table\u0027, \u0027home_db_cache\u0027, \u0027in_use_connection_count\u0027, \u0027is_direct_pool\u0027, \u0027kill_and_release\u0027, \u0027lock\u0027, \u0027mark_all_stale\u0027, \u0027on_neo4j_error\u0027, \u0027on_write_failure\u0027, \u0027open\u0027, \u0027opener\u0027, \u0027pool_config\u0027, \u0027refresh_lock\u0027, \u0027release\u0027, \u0027routing_tables\u0027, \u0027ssr_enabled\u0027, \u0027update_connection_pool\u0027, \u0027update_routing_table\u0027, \u0027workspace_config\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:34.216Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:34 UTC DEBUG virtual-assistant Driver attributes: ['_check_state', '_closed', '_default_workspace_config', '_get_server_info', '_initial_addresses', '_pool',...

filter by: service=virtual-assistant severity≥DEBUG trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:787

clustermaster

versionunknown

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podvirtual-assistant-65b975d66b-l8wpw

message

Driver attributes: ['_check_state', '_closed', '_default_workspace_config', '_get_server_info', '_initial_addresses', '_pool', '_prepare_session_config', '_query_bookmark_manager', '_read_session_config', '_session', 'close', 'default_host', 'default_port', 'default_targets', 'encrypted', 'execute_query', 'execute_query_bookmark_manager', 'get_server_info', 'initial_addresses', 'open', 'parse_targets', 'session', 'supports_multi_db', 'supports_session_auth', 'verify_authentication', 'verify_connectivity']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:787",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Driver attributes: [\u0027_check_state\u0027, \u0027_closed\u0027, \u0027_default_workspace_config\u0027, \u0027_get_server_info\u0027, \u0027_initial_addresses\u0027, \u0027_pool\u0027, \u0027_prepare_session_config\u0027, \u0027_query_bookmark_manager\u0027, \u0027_read_session_config\u0027, \u0027_session\u0027, \u0027close\u0027, \u0027default_host\u0027, \u0027default_port\u0027, \u0027default_targets\u0027, \u0027encrypted\u0027, \u0027execute_query\u0027, \u0027execute_query_bookmark_manager\u0027, \u0027get_server_info\u0027, \u0027initial_addresses\u0027, \u0027open\u0027, \u0027parse_targets\u0027, \u0027session\u0027, \u0027supports_multi_db\u0027, \u0027supports_session_auth\u0027, \u0027verify_authentication\u0027, \u0027verify_connectivity\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:34.216Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:34 UTC DEBUG virtual-assistant 🔍 AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True

filter by: service=virtual-assistant severity≥DEBUG trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityDEBUG

servicevirtual-assistant

sourceapi/api.py:491

clustermaster

versionunknown

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True

raw payload (9 fields)

{
  "caller": "api/api.py:491",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:34.213Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:34 UTC DEBUG virtual-assistant 🔍 AUTH_DEBUG: Method: GET

filter by: service=virtual-assistant severity≥DEBUG trace=6ceb7e40b7904c8e… open trace flow ›

time2026-07-27 01:14:34 UTC

severityDEBUG

servicevirtual-assistant

sourceapi/api.py:489

clustermaster

versionunknown

trace6ceb7e40b7904c8e60eb4ab4336ad62b

spancdbb763b0ff15ff0

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 AUTH_DEBUG: Method: GET

raw payload (9 fields)

{
  "caller": "api/api.py:489",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d AUTH_DEBUG: Method: GET",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:34.213Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:33 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:33 UTC

severityERROR

clustermaster

podadvpsvc-66c87987bc-6vk8q

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:32 UTC neo4j advpsvc match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10

filter by: service=advpsvc severity≥INFO

time2026-07-27 01:14:32 UTC

severityINFO

serviceadvpsvc

clustermaster

podserver-1-dev-0

query

match(a:AdvRateRule{deleted:true})-[r]-(b) 
with distinct a 
return a.portalorgid, a.tildaid, a.ruletype 
limit 10

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 2.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "AFAFBFFB",
  "id": "17461739",
  "pageFaults": 0.0,
  "pageHits": 1146.0,
  "planning": 0.0,
  "query": "match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.3.19:41346\tserver/10.173.2.71:7687\u003e",
  "timestamp": "2026-07-27T01:14:32.794Z",
  "transactionId": 1773712.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:32 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:32 UTC

severityERROR

clustermaster

podexecsvc-5c986994bc-psst2

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:30 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:30 UTC

severityERROR

clustermaster

podtusker-858b678c65-hsvqd

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:30 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:30 UTC

severityERROR

clustermaster

podnotifsvc-8c4bdf758-8kx6b

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:30 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:30 UTC

severityINFO

clustermaster

podlitellm-f54655c99-tt2pg

1m ago2026-07-27 01:14:30 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:30 UTC

severityINFO

clustermaster

podrag-agent-57879dd94f-l9nz7

1m ago2026-07-27 01:14:30 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:30 UTC

severityERROR

clustermaster

podfinsvc-7cb7dbf559-dsqxb

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:29 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:29 UTC

severityINFO

clustermaster

podlitellm-f54655c99-cbmvt

1m ago2026-07-27 01:14:29 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:29 UTC

severityINFO

clustermaster

podrag-agent-57879dd94f-l9nz7

1m ago2026-07-27 01:14:27 UTC neo4j advpsvc match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10

filter by: service=advpsvc severity≥INFO

time2026-07-27 01:14:27 UTC

severityINFO

serviceadvpsvc

clustermaster

podserver-1-dev-0

query

match(a:AdvRateRule{deleted:true})-[r]-(b) 
with distinct a 
return a.portalorgid, a.tildaid, a.ruletype 
limit 10

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 2.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "AFAFBFFB",
  "id": "17461633",
  "pageFaults": 0.0,
  "pageHits": 1146.0,
  "planning": 0.0,
  "query": "match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.3.19:41346\tserver/10.173.2.71:7687\u003e",
  "timestamp": "2026-07-27T01:14:27.784Z",
  "transactionId": 1773711.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:27 UTC INFO 2026-07-27T01:14:27.238196Z info xdsproxy connected to upstream XDS server: meshconfig.googleapis.com:443

filter by: severity≥INFO

time2026-07-27 01:14:27 UTC

severityINFO

clustermaster

podschedsvc-786465b756-5smng

message

2026-07-27T01:14:27.238196Z	info	xdsproxy	connected to upstream XDS server: meshconfig.googleapis.com:443

1m ago2026-07-27 01:14:27 UTC INFO 2026-07-27T01:14:27.238045Z info token fetched access token latency=194.682846ms ttl=59m59.761959865s

filter by: severity≥INFO

time2026-07-27 01:14:27 UTC

severityINFO

clustermaster

podschedsvc-786465b756-5smng

message

2026-07-27T01:14:27.238045Z	info	token	fetched access token	latency=194.682846ms ttl=59m59.761959865s

1m ago2026-07-27 01:14:27 UTC INFO 2026-07-27T01:14:27.043073Z info token fetched federated token latency=235.059055ms ttl=3599

filter by: severity≥INFO

time2026-07-27 01:14:27 UTC

severityINFO

clustermaster

podschedsvc-786465b756-5smng

message

2026-07-27T01:14:27.043073Z	info	token	fetched federated token	latency=235.059055ms ttl=3599

1m ago2026-07-27 01:14:26 UTC INFO 2026-07-27T01:14:26.807644Z info token Prepared federated token request for aud...

filter by: severity≥INFO

time2026-07-27 01:14:26 UTC

severityINFO

clustermaster

podschedsvc-786465b756-5smng

message

2026-07-27T01:14:26.807644Z	info	token	Prepared federated token request for aud "identitynamespace:tilda-trial-automation.svc.id.goog:https://container.googleapis.com/v1/projects/tilda-trial-automation/locations/us-central1/clusters/master"

1m ago2026-07-27 01:14:26 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:26 UTC

severityERROR

clustermaster

podonboardingsvc-f7f5bf697-xrcmm

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:26 UTC ERROR 2026-07-27T01:14:26.172482Z warning envoy config...

filter by: severity≥ERROR

time2026-07-27 01:14:26 UTC

severityERROR

clustermaster

podschedsvc-786465b756-5smng

message

2026-07-27T01:14:26.172482Z	warning	envoy config external/envoy/source/extensions/config_subscription/grpc/grpc_stream.h:152	StreamAggregatedResources gRPC config stream to xds-grpc closed: 1, The operation was cancelled.	thread=24

1m ago2026-07-27 01:14:25 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:25 UTC

severityINFO

clustermaster

podrag-agent-57879dd94f-l9nz7

1m ago2026-07-27 01:14:25 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:25 UTC

severityINFO

clustermaster

podlitellm-f54655c99-tt2pg

1m ago2026-07-27 01:14:25 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:25 UTC

severityERROR

clustermaster

poddashrsvc-5d5d9b97d8-69bw8

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:24 UTC DEBUG docproc Reported pending workload

filter by: service=docproc severity≥DEBUG

time2026-07-27 01:14:24 UTC

severityDEBUG

servicedocproc

sourcejobs/hpa_pending_workload.py:176

clustermaster

version0.1.0

poddocproc-7bc76669-ljh8h

message

Reported pending workload

raw payload (15 fields)

{
  "backlog_capped": 0.0,
  "caller": "jobs/hpa_pending_workload.py:176",
  "cluster": "master",
  "component": "hpa_pending_workload",
  "environment": "DEVELOPMENT",
  "in_progress_count": 0.0,
  "message": "Reported pending workload",
  "num_replicas": 1.0,
  "recovery_workload": 0.0,
  "service": "docproc",
  "signal": 0.0,
  "timestamp": "2026-07-27T01:14:24.755Z",
  "total_workload": 0.0,
  "unacked": 0.0,
  "version": "0.1.0"
}

1m ago2026-07-27 01:14:24 UTC DEBUG docproc Pub/Sub num_unacked result: project_id=tilda-trial-automation subscription_id_in_filter=tilda-document-master-docproc-sub num_series=1 total=0

filter by: service=docproc severity≥DEBUG

time2026-07-27 01:14:24 UTC

severityDEBUG

servicedocproc

sourcejobs/cloud_monitoring_metrics.py:296

clustermaster

version0.1.0

poddocproc-7bc76669-ljh8h

message

Pub/Sub num_unacked result: project_id=tilda-trial-automation subscription_id_in_filter=tilda-document-master-docproc-sub num_series=1 total=0

raw payload (7 fields)

{
  "caller": "jobs/cloud_monitoring_metrics.py:296",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Pub/Sub num_unacked result: project_id=tilda-trial-automation subscription_id_in_filter=tilda-document-master-docproc-sub num_series=1 total=0",
  "service": "docproc",
  "timestamp": "2026-07-27T01:14:24.683Z",
  "version": "0.1.0"
}

1m ago2026-07-27 01:14:24 UTC neo4j docproc MATCH (o:Organization{orgType:"CRO"})-[:DOC_TO_ORG]-(d:Document)-[:INCLUDES]-(f:Folder) WHERE f.name IN ['Staging', 'Pre-Staging'] ...

filter by: service=docproc severity≥INFO

time2026-07-27 01:14:24 UTC

severityINFO

servicedocproc

clustermaster

podserver-2-dev-0

query

MATCH (o:Organization{orgType:"CRO"})-[:DOC_TO_ORG]-(d:Document)-[:INCLUDES]-(f:Folder)
        WHERE f.name IN ['Staging', 'Pre-Staging']
        AND d.delpending = false AND d.aiEnabled = true AND d.studyId <> ""
        AND d.primaryVersionId IS NOT NULL AND d.primaryVersionId <> ""
    OPTIONAL MATCH (d)<-[:AI_RUN_TO_DOCUMENT_LATEST]-(ai:AIRun)
    WITH o, d, ai
    ORDER BY d.tildaid, COALESCE(ai.updatedat, ai.createdat) DESC
    WITH o, d, collect(ai)[0] AS latest_ai
    WHERE (
        latest_ai IS NULL
        OR latest_ai.status = "aborted"
        OR (
            latest_ai.status = "failed"
            AND COALESCE(latest_ai.auto_retry_count, 0) < $max_retries
            AND COALESCE(latest_ai.updatedat, latest_ai.createdat) < $threshold_ms
        )
    )
    WITH d
    RETURN count(d) AS total

raw payload (15 fields)

{
  "allocatedBytes": 7666360.0,
  "cpu": 202.0,
  "elapsedTimeMs": 202.0,
  "executionPlanCacheKeyHash": "590286C5",
  "id": "24949574",
  "pageFaults": 0.0,
  "pageHits": 156448.0,
  "planning": 0.0,
  "query": "\n    MATCH (o:Organization{orgType:\"CRO\"})-[:DOC_TO_ORG]-(d:Document)-[:INCLUDES]-(f:Folder)\n        WHERE f.name IN [\u0027Staging\u0027, \u0027Pre-Staging\u0027]\n        AND d.delpending = false AND d.aiEnabled = true AND d.studyId \u003c\u003e \"\"\n        AND d.primaryVersionId IS NOT NULL AND d.primaryVersionId \u003c\u003e \"\"\n    OPTIONAL MATCH (d)\u003c-[:AI_RUN_TO_DOCUMENT_LATEST]-(ai:AIRun)\n    WITH o, d, ai\n    ORDER BY d.tildaid, COALESCE(ai.updatedat, ai.createdat) DESC\n    WITH o, d, collect(ai)[0] AS latest_ai\n    WHERE (\n        latest_ai IS NULL\n        OR latest_ai.status = \"aborted\"\n        OR (\n            latest_ai.status = \"failed\"\n            AND COALESCE(latest_ai.auto_retry_count, 0) \u003c $max_retries\n            AND COALESCE(latest_ai.updatedat, latest_ai.createdat) \u003c $threshold_ms\n        )\n    )\n    WITH d\n    RETURN count(d) AS total\n    ",
  "queryParameters": "{max_retries: 5, threshold_ms: 1785113964290}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/6.2.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.3.15:38308\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:24.495Z",
  "transactionId": 12139373.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:24 UTC neo4j docproc MATCH (ai:AIRun)-[:AI_RUN_TO_DOCUMENT_LATEST]->(d:Document) WHERE d.aiEnabled = true AND ( (ai.status = "in_progress" AND...

filter by: service=docproc severity≥INFO

time2026-07-27 01:14:24 UTC

severityINFO

servicedocproc

clustermaster

podserver-2-dev-0

query

MATCH (ai:AIRun)-[:AI_RUN_TO_DOCUMENT_LATEST]->(d:Document)
    WHERE d.aiEnabled = true
    AND (
        (ai.status = "in_progress" AND ($cutoff_ms <= 0 OR COALESCE(ai.updatedat, ai.createdat) < $cutoff_ms))
        OR ai.status = "aborted"
    )
    RETURN count(ai) AS total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 74.0,
  "elapsedTimeMs": 75.0,
  "executionPlanCacheKeyHash": "E4907905",
  "id": "24949563",
  "pageFaults": 0.0,
  "pageHits": 66849.0,
  "planning": 0.0,
  "query": "\n    MATCH (ai:AIRun)-[:AI_RUN_TO_DOCUMENT_LATEST]-\u003e(d:Document)\n    WHERE d.aiEnabled = true\n    AND (\n        (ai.status = \"in_progress\" AND ($cutoff_ms \u003c= 0 OR COALESCE(ai.updatedat, ai.createdat) \u003c $cutoff_ms))\n        OR ai.status = \"aborted\"\n    )\n    RETURN count(ai) AS total\n    ",
  "queryParameters": "{cutoff_ms: 0}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/6.2.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.3.15:38308\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:24.289Z",
  "transactionId": 12139370.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:24 UTC neo4j virtual-assistant RETURN 1 as health_check

filter by: service=virtual-assistant severity≥INFO trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityINFO

servicevirtual-assistant

clustermaster

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podserver-2-dev-0

query

RETURN 1 as health_check

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "745CE4BF",
  "id": "24949566",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "RETURN 1 as health_check",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:52770\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:24.226Z",
  "transactionId": 12139372.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:24 UTC neo4j virtual-assistant RETURN 1

filter by: service=virtual-assistant severity≥INFO trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityINFO

servicevirtual-assistant

clustermaster

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podserver-2-dev-0

query

RETURN 1

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4CADEF45",
  "id": "24949565",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "RETURN 1",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:52770\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:24.222Z",
  "transactionId": 12139371.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant Session attributes: ['_auto_result', '_bookmark_manager', '_bookmarks', '_check_state', '_closed', '_config', '_connect', '_connection',...

filter by: service=virtual-assistant severity≥DEBUG trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:850

clustermaster

versionunknown

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podvirtual-assistant-65b975d66b-l8wpw

message

Session attributes: ['_auto_result', '_bookmark_manager', '_bookmarks', '_check_state', '_closed', '_config', '_connect', '_connection', '_connection_access_mode', '_disconnect', '_get_bookmarks', '_get_routing_target_database', '_get_server_info', '_handle_cancellation', '_initial_bookmarks', '_initialize_bookmarks', '_last_cache_key', '_last_from_bookmark_manager', '_make_db_resolution_callback', '_non_concurrent_iter', '_non_concurrent_method', '_open_transaction', '_pinned_database', '_pipelined_begin', '_pool', '_resolve_session_auth', '_result_closed', '_result_error', '_run_transaction', '_set_pinned_database', '_state_failed', '_transaction', '_transaction_cancel_handler', '_transaction_closed_handler', '_transaction_error_handler', '_update_bookmark', '_update_bookmarks', '_verify_authentication', 'begin_transaction', 'close', 'closed', 'execute_read', 'execute_write', 'last_bookmark', 'last_bookmarks', 'read_transaction', 'run', 'write_transaction']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:850",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Session attributes: [\u0027_auto_result\u0027, \u0027_bookmark_manager\u0027, \u0027_bookmarks\u0027, \u0027_check_state\u0027, \u0027_closed\u0027, \u0027_config\u0027, \u0027_connect\u0027, \u0027_connection\u0027, \u0027_connection_access_mode\u0027, \u0027_disconnect\u0027, \u0027_get_bookmarks\u0027, \u0027_get_routing_target_database\u0027, \u0027_get_server_info\u0027, \u0027_handle_cancellation\u0027, \u0027_initial_bookmarks\u0027, \u0027_initialize_bookmarks\u0027, \u0027_last_cache_key\u0027, \u0027_last_from_bookmark_manager\u0027, \u0027_make_db_resolution_callback\u0027, \u0027_non_concurrent_iter\u0027, \u0027_non_concurrent_method\u0027, \u0027_open_transaction\u0027, \u0027_pinned_database\u0027, \u0027_pipelined_begin\u0027, \u0027_pool\u0027, \u0027_resolve_session_auth\u0027, \u0027_result_closed\u0027, \u0027_result_error\u0027, \u0027_run_transaction\u0027, \u0027_set_pinned_database\u0027, \u0027_state_failed\u0027, \u0027_transaction\u0027, \u0027_transaction_cancel_handler\u0027, \u0027_transaction_closed_handler\u0027, \u0027_transaction_error_handler\u0027, \u0027_update_bookmark\u0027, \u0027_update_bookmarks\u0027, \u0027_verify_authentication\u0027, \u0027begin_transaction\u0027, \u0027close\u0027, \u0027closed\u0027, \u0027execute_read\u0027, \u0027execute_write\u0027, \u0027last_bookmark\u0027, \u0027last_bookmarks\u0027, \u0027read_transaction\u0027, \u0027run\u0027, \u0027write_transaction\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant Pool attributes: ['_abc_impl', '_acquire', '_acquire_from_pool', '_acquire_from_pool_checked', '_acquire_new_later', '_add_connections',...

filter by: service=virtual-assistant severity≥DEBUG trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:796

clustermaster

versionunknown

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podvirtual-assistant-65b975d66b-l8wpw

message

Pool attributes: ['_abc_impl', '_acquire', '_acquire_from_pool', '_acquire_from_pool_checked', '_acquire_new_later', '_add_connections', '_close_connections', '_re_auth_connection', '_remove_connection', '_remove_connections', '_select_address', '_ssr_feature_tracker', '_update_routing_table_from', 'acquire', 'address', 'close', 'cond', 'connections', 'connections_reservations', 'deactivate', 'ensure_routing_table_is_fresh', 'fetch_routing_info', 'fetch_routing_table', 'get_auth', 'get_or_create_routing_table', 'get_routing_table', 'home_db_cache', 'in_use_connection_count', 'is_direct_pool', 'kill_and_release', 'lock', 'mark_all_stale', 'on_neo4j_error', 'on_write_failure', 'open', 'opener', 'pool_config', 'refresh_lock', 'release', 'routing_tables', 'ssr_enabled', 'update_connection_pool', 'update_routing_table', 'workspace_config']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:796",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Pool attributes: [\u0027_abc_impl\u0027, \u0027_acquire\u0027, \u0027_acquire_from_pool\u0027, \u0027_acquire_from_pool_checked\u0027, \u0027_acquire_new_later\u0027, \u0027_add_connections\u0027, \u0027_close_connections\u0027, \u0027_re_auth_connection\u0027, \u0027_remove_connection\u0027, \u0027_remove_connections\u0027, \u0027_select_address\u0027, \u0027_ssr_feature_tracker\u0027, \u0027_update_routing_table_from\u0027, \u0027acquire\u0027, \u0027address\u0027, \u0027close\u0027, \u0027cond\u0027, \u0027connections\u0027, \u0027connections_reservations\u0027, \u0027deactivate\u0027, \u0027ensure_routing_table_is_fresh\u0027, \u0027fetch_routing_info\u0027, \u0027fetch_routing_table\u0027, \u0027get_auth\u0027, \u0027get_or_create_routing_table\u0027, \u0027get_routing_table\u0027, \u0027home_db_cache\u0027, \u0027in_use_connection_count\u0027, \u0027is_direct_pool\u0027, \u0027kill_and_release\u0027, \u0027lock\u0027, \u0027mark_all_stale\u0027, \u0027on_neo4j_error\u0027, \u0027on_write_failure\u0027, \u0027open\u0027, \u0027opener\u0027, \u0027pool_config\u0027, \u0027refresh_lock\u0027, \u0027release\u0027, \u0027routing_tables\u0027, \u0027ssr_enabled\u0027, \u0027update_connection_pool\u0027, \u0027update_routing_table\u0027, \u0027workspace_config\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant Driver attributes: ['_check_state', '_closed', '_default_workspace_config', '_get_server_info', '_initial_addresses', '_pool',...

filter by: service=virtual-assistant severity≥DEBUG trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:787

clustermaster

versionunknown

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podvirtual-assistant-65b975d66b-l8wpw

message

Driver attributes: ['_check_state', '_closed', '_default_workspace_config', '_get_server_info', '_initial_addresses', '_pool', '_prepare_session_config', '_query_bookmark_manager', '_read_session_config', '_session', 'close', 'default_host', 'default_port', 'default_targets', 'encrypted', 'execute_query', 'execute_query_bookmark_manager', 'get_server_info', 'initial_addresses', 'open', 'parse_targets', 'session', 'supports_multi_db', 'supports_session_auth', 'verify_authentication', 'verify_connectivity']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:787",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Driver attributes: [\u0027_check_state\u0027, \u0027_closed\u0027, \u0027_default_workspace_config\u0027, \u0027_get_server_info\u0027, \u0027_initial_addresses\u0027, \u0027_pool\u0027, \u0027_prepare_session_config\u0027, \u0027_query_bookmark_manager\u0027, \u0027_read_session_config\u0027, \u0027_session\u0027, \u0027close\u0027, \u0027default_host\u0027, \u0027default_port\u0027, \u0027default_targets\u0027, \u0027encrypted\u0027, \u0027execute_query\u0027, \u0027execute_query_bookmark_manager\u0027, \u0027get_server_info\u0027, \u0027initial_addresses\u0027, \u0027open\u0027, \u0027parse_targets\u0027, \u0027session\u0027, \u0027supports_multi_db\u0027, \u0027supports_session_auth\u0027, \u0027verify_authentication\u0027, \u0027verify_connectivity\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant 🔍 AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True

filter by: service=virtual-assistant severity≥DEBUG trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourceapi/api.py:491

clustermaster

versionunknown

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True

raw payload (9 fields)

{
  "caller": "api/api.py:491",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.214Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant 🔍 AUTH_DEBUG: Method: GET

filter by: service=virtual-assistant severity≥DEBUG trace=0e1377d70a8b994a… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourceapi/api.py:489

clustermaster

versionunknown

trace0e1377d70a8b994a218b042e79a93288

span2277f15e2d0652f6

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 AUTH_DEBUG: Method: GET

raw payload (9 fields)

{
  "caller": "api/api.py:489",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d AUTH_DEBUG: Method: GET",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.213Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:24 UTC

severityERROR

clustermaster

podpatientsvc-9975d5469-pl5lt

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:24 UTC neo4j virtual-assistant RETURN 1 as health_check

filter by: service=virtual-assistant severity≥INFO trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityINFO

servicevirtual-assistant

clustermaster

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podserver-2-dev-0

query

RETURN 1 as health_check

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "745CE4BF",
  "id": "24949553",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "RETURN 1 as health_check",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:52770\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:24.126Z",
  "transactionId": 12139369.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:24 UTC neo4j virtual-assistant RETURN 1

filter by: service=virtual-assistant severity≥INFO trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityINFO

servicevirtual-assistant

clustermaster

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podserver-2-dev-0

query

RETURN 1

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4CADEF45",
  "id": "24949551",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "RETURN 1",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-python/5.28.0 Python/3.12.13-final-0 (linux)\t\tclient/10.129.4.156:52770\tserver/10.173.0.8:7687\u003e",
  "timestamp": "2026-07-27T01:14:24.122Z",
  "transactionId": 12139368.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant Session attributes: ['_auto_result', '_bookmark_manager', '_bookmarks', '_check_state', '_closed', '_config', '_connect', '_connection',...

filter by: service=virtual-assistant severity≥DEBUG trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:850

clustermaster

versionunknown

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podvirtual-assistant-65b975d66b-l8wpw

message

Session attributes: ['_auto_result', '_bookmark_manager', '_bookmarks', '_check_state', '_closed', '_config', '_connect', '_connection', '_connection_access_mode', '_disconnect', '_get_bookmarks', '_get_routing_target_database', '_get_server_info', '_handle_cancellation', '_initial_bookmarks', '_initialize_bookmarks', '_last_cache_key', '_last_from_bookmark_manager', '_make_db_resolution_callback', '_non_concurrent_iter', '_non_concurrent_method', '_open_transaction', '_pinned_database', '_pipelined_begin', '_pool', '_resolve_session_auth', '_result_closed', '_result_error', '_run_transaction', '_set_pinned_database', '_state_failed', '_transaction', '_transaction_cancel_handler', '_transaction_closed_handler', '_transaction_error_handler', '_update_bookmark', '_update_bookmarks', '_verify_authentication', 'begin_transaction', 'close', 'closed', 'execute_read', 'execute_write', 'last_bookmark', 'last_bookmarks', 'read_transaction', 'run', 'write_transaction']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:850",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Session attributes: [\u0027_auto_result\u0027, \u0027_bookmark_manager\u0027, \u0027_bookmarks\u0027, \u0027_check_state\u0027, \u0027_closed\u0027, \u0027_config\u0027, \u0027_connect\u0027, \u0027_connection\u0027, \u0027_connection_access_mode\u0027, \u0027_disconnect\u0027, \u0027_get_bookmarks\u0027, \u0027_get_routing_target_database\u0027, \u0027_get_server_info\u0027, \u0027_handle_cancellation\u0027, \u0027_initial_bookmarks\u0027, \u0027_initialize_bookmarks\u0027, \u0027_last_cache_key\u0027, \u0027_last_from_bookmark_manager\u0027, \u0027_make_db_resolution_callback\u0027, \u0027_non_concurrent_iter\u0027, \u0027_non_concurrent_method\u0027, \u0027_open_transaction\u0027, \u0027_pinned_database\u0027, \u0027_pipelined_begin\u0027, \u0027_pool\u0027, \u0027_resolve_session_auth\u0027, \u0027_result_closed\u0027, \u0027_result_error\u0027, \u0027_run_transaction\u0027, \u0027_set_pinned_database\u0027, \u0027_state_failed\u0027, \u0027_transaction\u0027, \u0027_transaction_cancel_handler\u0027, \u0027_transaction_closed_handler\u0027, \u0027_transaction_error_handler\u0027, \u0027_update_bookmark\u0027, \u0027_update_bookmarks\u0027, \u0027_verify_authentication\u0027, \u0027begin_transaction\u0027, \u0027close\u0027, \u0027closed\u0027, \u0027execute_read\u0027, \u0027execute_write\u0027, \u0027last_bookmark\u0027, \u0027last_bookmarks\u0027, \u0027read_transaction\u0027, \u0027run\u0027, \u0027write_transaction\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.115Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant Pool attributes: ['_abc_impl', '_acquire', '_acquire_from_pool', '_acquire_from_pool_checked', '_acquire_new_later', '_add_connections',...

filter by: service=virtual-assistant severity≥DEBUG trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:796

clustermaster

versionunknown

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podvirtual-assistant-65b975d66b-l8wpw

message

Pool attributes: ['_abc_impl', '_acquire', '_acquire_from_pool', '_acquire_from_pool_checked', '_acquire_new_later', '_add_connections', '_close_connections', '_re_auth_connection', '_remove_connection', '_remove_connections', '_select_address', '_ssr_feature_tracker', '_update_routing_table_from', 'acquire', 'address', 'close', 'cond', 'connections', 'connections_reservations', 'deactivate', 'ensure_routing_table_is_fresh', 'fetch_routing_info', 'fetch_routing_table', 'get_auth', 'get_or_create_routing_table', 'get_routing_table', 'home_db_cache', 'in_use_connection_count', 'is_direct_pool', 'kill_and_release', 'lock', 'mark_all_stale', 'on_neo4j_error', 'on_write_failure', 'open', 'opener', 'pool_config', 'refresh_lock', 'release', 'routing_tables', 'ssr_enabled', 'update_connection_pool', 'update_routing_table', 'workspace_config']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:796",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Pool attributes: [\u0027_abc_impl\u0027, \u0027_acquire\u0027, \u0027_acquire_from_pool\u0027, \u0027_acquire_from_pool_checked\u0027, \u0027_acquire_new_later\u0027, \u0027_add_connections\u0027, \u0027_close_connections\u0027, \u0027_re_auth_connection\u0027, \u0027_remove_connection\u0027, \u0027_remove_connections\u0027, \u0027_select_address\u0027, \u0027_ssr_feature_tracker\u0027, \u0027_update_routing_table_from\u0027, \u0027acquire\u0027, \u0027address\u0027, \u0027close\u0027, \u0027cond\u0027, \u0027connections\u0027, \u0027connections_reservations\u0027, \u0027deactivate\u0027, \u0027ensure_routing_table_is_fresh\u0027, \u0027fetch_routing_info\u0027, \u0027fetch_routing_table\u0027, \u0027get_auth\u0027, \u0027get_or_create_routing_table\u0027, \u0027get_routing_table\u0027, \u0027home_db_cache\u0027, \u0027in_use_connection_count\u0027, \u0027is_direct_pool\u0027, \u0027kill_and_release\u0027, \u0027lock\u0027, \u0027mark_all_stale\u0027, \u0027on_neo4j_error\u0027, \u0027on_write_failure\u0027, \u0027open\u0027, \u0027opener\u0027, \u0027pool_config\u0027, \u0027refresh_lock\u0027, \u0027release\u0027, \u0027routing_tables\u0027, \u0027ssr_enabled\u0027, \u0027update_connection_pool\u0027, \u0027update_routing_table\u0027, \u0027workspace_config\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.115Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant Driver attributes: ['_check_state', '_closed', '_default_workspace_config', '_get_server_info', '_initial_addresses', '_pool',...

filter by: service=virtual-assistant severity≥DEBUG trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/neo4j_client.py:787

clustermaster

versionunknown

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podvirtual-assistant-65b975d66b-l8wpw

message

Driver attributes: ['_check_state', '_closed', '_default_workspace_config', '_get_server_info', '_initial_addresses', '_pool', '_prepare_session_config', '_query_bookmark_manager', '_read_session_config', '_session', 'close', 'default_host', 'default_port', 'default_targets', 'encrypted', 'execute_query', 'execute_query_bookmark_manager', 'get_server_info', 'initial_addresses', 'open', 'parse_targets', 'session', 'supports_multi_db', 'supports_session_auth', 'verify_authentication', 'verify_connectivity']

raw payload (9 fields)

{
  "caller": "src/neo4j_client.py:787",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "Driver attributes: [\u0027_check_state\u0027, \u0027_closed\u0027, \u0027_default_workspace_config\u0027, \u0027_get_server_info\u0027, \u0027_initial_addresses\u0027, \u0027_pool\u0027, \u0027_prepare_session_config\u0027, \u0027_query_bookmark_manager\u0027, \u0027_read_session_config\u0027, \u0027_session\u0027, \u0027close\u0027, \u0027default_host\u0027, \u0027default_port\u0027, \u0027default_targets\u0027, \u0027encrypted\u0027, \u0027execute_query\u0027, \u0027execute_query_bookmark_manager\u0027, \u0027get_server_info\u0027, \u0027initial_addresses\u0027, \u0027open\u0027, \u0027parse_targets\u0027, \u0027session\u0027, \u0027supports_multi_db\u0027, \u0027supports_session_auth\u0027, \u0027verify_authentication\u0027, \u0027verify_connectivity\u0027]",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.114Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant 🔍 AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True

filter by: service=virtual-assistant severity≥DEBUG trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourceapi/api.py:491

clustermaster

versionunknown

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True

raw payload (9 fields)

{
  "caller": "api/api.py:491",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d AUTH_DEBUG: Path in UNPROTECTED_ENDPOINTS: True",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.110Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:24 UTC DEBUG virtual-assistant 🔍 AUTH_DEBUG: Method: GET

filter by: service=virtual-assistant severity≥DEBUG trace=0b21d37c4da79d87… open trace flow ›

time2026-07-27 01:14:24 UTC

severityDEBUG

servicevirtual-assistant

sourceapi/api.py:489

clustermaster

versionunknown

trace0b21d37c4da79d87dbfb41bbd6045af2

span67779bd3ab4d02d5

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 AUTH_DEBUG: Method: GET

raw payload (9 fields)

{
  "caller": "api/api.py:489",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d AUTH_DEBUG: Method: GET",
  "method": "GET",
  "path": "/health",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:24.109Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:23 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:23 UTC

severityERROR

clustermaster

podswaggersvc-86f5455f58-zqm46

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:22 UTC neo4j advpsvc match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10

filter by: service=advpsvc severity≥INFO

time2026-07-27 01:14:22 UTC

severityINFO

serviceadvpsvc

clustermaster

podserver-1-dev-0

query

match(a:AdvRateRule{deleted:true})-[r]-(b) 
with distinct a 
return a.portalorgid, a.tildaid, a.ruletype 
limit 10

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 2.0,
  "elapsedTimeMs": 2.0,
  "executionPlanCacheKeyHash": "AFAFBFFB",
  "id": "17461502",
  "pageFaults": 0.0,
  "pageHits": 1146.0,
  "planning": 0.0,
  "query": "match(a:AdvRateRule{deleted:true})-[r]-(b) with distinct a return a.portalorgid, a.tildaid, a.ruletype limit 10",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.3.19:41346\tserver/10.173.2.71:7687\u003e",
  "timestamp": "2026-07-27T01:14:22.775Z",
  "transactionId": 1773710.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:21 UTC DEBUG virtual-assistant [mem] background_reclaimer executed

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:21 UTC

severityDEBUG

servicevirtual-assistant

sourcesrc/main.py:540

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

[mem] background_reclaimer executed

raw payload (7 fields)

{
  "caller": "src/main.py:540",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[mem] background_reclaimer executed",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:21.289Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:21 UTC DEBUG virtual-assistant aggressive_memory_release: GC skipped based on should_run_gc() decision

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:21 UTC

severityDEBUG

servicevirtual-assistant

sourcecommon/mem_release.py:79

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

aggressive_memory_release: GC skipped based on should_run_gc() decision

raw payload (7 fields)

{
  "caller": "common/mem_release.py:79",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "aggressive_memory_release: GC skipped based on should_run_gc() decision",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:21.289Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:21 UTC DEBUG virtual-assistant should_run_gc: mem usage: 22.9% (458.8MB/2000.0MB), GC gen0 counts=477

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:21 UTC

severityDEBUG

servicevirtual-assistant

sourcereg/memory_monitor.py:464

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

should_run_gc: mem usage: 22.9% (458.8MB/2000.0MB), GC gen0 counts=477

raw payload (7 fields)

{
  "caller": "reg/memory_monitor.py:464",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "should_run_gc: mem usage: 22.9% (458.8MB/2000.0MB), GC gen0 counts=477",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:21.288Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:20 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:20 UTC

severityINFO

clustermaster

podlitellm-f54655c99-cbmvt

1m ago2026-07-27 01:14:20 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:20 UTC

severityINFO

clustermaster

podrag-agent-57879dd94f-l9nz7

1m ago2026-07-27 01:14:20 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:20 UTC

severityERROR

clustermaster

poddashql-77f7d55ffc-97fsq

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:20 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:20 UTC

severityERROR

clustermaster

podsynthea-8b797c55c-79hm4

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:19 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:19 UTC

severityINFO

clustermaster

podlitellm-f54655c99-cbmvt

1m ago2026-07-27 01:14:19 UTC INFO

filter by: severity≥INFO

time2026-07-27 01:14:19 UTC

severityINFO

clustermaster

podrag-agent-57879dd94f-l9nz7

1m ago2026-07-27 01:14:19 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:19 UTC

severityERROR

clustermaster

poddocsvc-5698bb997f-pc9ql

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:19 UTC INFO virtual-assistant 🏁 Daily check complete: orgs=6, work_orders=409, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant severity≥INFO

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:393

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

🏁 Daily check complete: orgs=6, work_orders=409, reminders_sent=0, moved_to_need_attention=0

raw payload (7 fields)

{
  "caller": "jobs/daily_work_order_cron.py:393",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfc1 Daily check complete: orgs=6, work_orders=409, reminders_sent=0, moved_to_need_attention=0",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.218Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC INFO virtual-assistant No work order locks currently held

filter by: service=virtual-assistant severity≥INFO

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

sourceshared/work_order_locks.py:147

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

No work order locks currently held

raw payload (7 fields)

{
  "caller": "shared/work_order_locks.py:147",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "No work order locks currently held",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.218Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant 🔍 Final lock status after daily check:

filter by: service=virtual-assistant severity≥DEBUG

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:385

clustermaster

versionunknown

podvirtual-assistant-65b975d66b-l8wpw

message

🔍 Final lock status after daily check:

raw payload (7 fields)

{
  "caller": "jobs/daily_work_order_cron.py:385",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83d\udd0d Final lock status after daily check:",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant ✅ Org 4510cbf5-af86-40c7-ba81-1e7aa0df8c2e summary: processed=4, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 4510cbf5-af86-40c7-ba81-1e7aa0df8c2e summary: processed=4, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 4510cbf5-af86-40c7-ba81-1e7aa0df8c2e summary: processed=4, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [reminder] wo=5fda6743-4617-464f-9598-5ffebf341fa6 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=5fda6743-4617-464f-9598-5ffebf341fa6 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=894m < step=1440m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=5fda6743-4617-464f-9598-5ffebf341fa6 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=894m \u003c step=1440m\u0027",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.217Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949108",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u00275fda6743-4617-464f-9598-5ffebf341fa6\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.212Z",
  "transactionId": 12139365.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949104",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00275fda6743-4617-464f-9598-5ffebf341fa6\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.200Z",
  "transactionId": 12139364.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949103",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00275fda6743-4617-464f-9598-5ffebf341fa6\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.195Z",
  "transactionId": 12139364.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949102",
  "pageFaults": 0.0,
  "pageHits": 15.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00275fda6743-4617-464f-9598-5ffebf341fa6\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.183Z",
  "transactionId": 12139363.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949100",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00275fda6743-4617-464f-9598-5ffebf341fa6\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.171Z",
  "transactionId": 12139362.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 5fda6743-4617-464f-9598-5ffebf341fa6

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 5fda6743-4617-464f-9598-5ffebf341fa6

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 5fda6743-4617-464f-9598-5ffebf341fa6",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.164Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [daily_cron] About to process work order 5fda6743-4617-464f-9598-5ffebf341fa6

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 5fda6743-4617-464f-9598-5ffebf341fa6

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 5fda6743-4617-464f-9598-5ffebf341fa6",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.164Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [reminder] wo=322547e7-b0fd-4d98-963d-afb231950377 no reminder policy (NONE) — nothing to do

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:220

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=322547e7-b0fd-4d98-963d-afb231950377 no reminder policy (NONE) — nothing to do

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=322547e7-b0fd-4d98-963d-afb231950377 no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.164Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949099",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027322547e7-b0fd-4d98-963d-afb231950377\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.158Z",
  "transactionId": 12139361.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949098",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027322547e7-b0fd-4d98-963d-afb231950377\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.147Z",
  "transactionId": 12139360.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949097",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027322547e7-b0fd-4d98-963d-afb231950377\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.142Z",
  "transactionId": 12139360.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949096",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027322547e7-b0fd-4d98-963d-afb231950377\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.129Z",
  "transactionId": 12139359.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949094",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027322547e7-b0fd-4d98-963d-afb231950377\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.117Z",
  "transactionId": 12139358.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 322547e7-b0fd-4d98-963d-afb231950377

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 322547e7-b0fd-4d98-963d-afb231950377

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 322547e7-b0fd-4d98-963d-afb231950377",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.110Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [daily_cron] About to process work order 322547e7-b0fd-4d98-963d-afb231950377

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 322547e7-b0fd-4d98-963d-afb231950377

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 322547e7-b0fd-4d98-963d-afb231950377",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.109Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [reminder] wo=6ff3918b-05db-4310-bde3-9019341f582a no reminder policy (NONE) — nothing to do

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:220

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=6ff3918b-05db-4310-bde3-9019341f582a no reminder policy (NONE) — nothing to do

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=6ff3918b-05db-4310-bde3-9019341f582a no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.109Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949091",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u00276ff3918b-05db-4310-bde3-9019341f582a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.103Z",
  "transactionId": 12139357.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949089",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00276ff3918b-05db-4310-bde3-9019341f582a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.090Z",
  "transactionId": 12139356.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949087",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00276ff3918b-05db-4310-bde3-9019341f582a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.085Z",
  "transactionId": 12139356.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949084",
  "pageFaults": 0.0,
  "pageHits": 16.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00276ff3918b-05db-4310-bde3-9019341f582a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.071Z",
  "transactionId": 12139355.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949081",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00276ff3918b-05db-4310-bde3-9019341f582a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.059Z",
  "transactionId": 12139354.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 6ff3918b-05db-4310-bde3-9019341f582a

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 6ff3918b-05db-4310-bde3-9019341f582a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 6ff3918b-05db-4310-bde3-9019341f582a",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.051Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [daily_cron] About to process work order 6ff3918b-05db-4310-bde3-9019341f582a

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 6ff3918b-05db-4310-bde3-9019341f582a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 6ff3918b-05db-4310-bde3-9019341f582a",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.051Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC DEBUG virtual-assistant [reminder] wo=c10303ac-4c50-40fa-9713-4e535108f3b7 no reminder policy (NONE) — nothing to do

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:220

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=c10303ac-4c50-40fa-9713-4e535108f3b7 no reminder policy (NONE) — nothing to do

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=c10303ac-4c50-40fa-9713-4e535108f3b7 no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:19.051Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949079",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027c10303ac-4c50-40fa-9713-4e535108f3b7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.045Z",
  "transactionId": 12139353.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949077",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027c10303ac-4c50-40fa-9713-4e535108f3b7\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.033Z",
  "transactionId": 12139352.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949075",
  "pageFaults": 0.0,
  "pageHits": 18.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027c10303ac-4c50-40fa-9713-4e535108f3b7\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.028Z",
  "transactionId": 12139352.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949070",
  "pageFaults": 0.0,
  "pageHits": 26.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027c10303ac-4c50-40fa-9713-4e535108f3b7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.017Z",
  "transactionId": 12139351.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:19 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥INFO trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:19 UTC

severityINFO

servicevirtual-assistant

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949068",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027c10303ac-4c50-40fa-9713-4e535108f3b7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:19.004Z",
  "transactionId": 12139350.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order c10303ac-4c50-40fa-9713-4e535108f3b7

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order c10303ac-4c50-40fa-9713-4e535108f3b7

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order c10303ac-4c50-40fa-9713-4e535108f3b7",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.997Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order c10303ac-4c50-40fa-9713-4e535108f3b7

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order c10303ac-4c50-40fa-9713-4e535108f3b7

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order c10303ac-4c50-40fa-9713-4e535108f3b7",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.997Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant 🏢 Processing organization 4510cbf5-af86-40c7-ba81-1e7aa0df8c2e (4 work orders)

filter by: service=virtual-assistant org=4510cbf5-af86-40c7-ba81-1e7aa0df8c2e severity≥DEBUG trace=805d5042a3fb953d… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org4510cbf5-af86-40c7-ba81-1e7aa0df8c2e

versionunknown

trace805d5042a3fb953dcb702e361eb69410

span57e138d4493eff89

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 4510cbf5-af86-40c7-ba81-1e7aa0df8c2e (4 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 4510cbf5-af86-40c7-ba81-1e7aa0df8c2e (4 work orders)",
  "org_alias": "4510cbf5-af86-40c7-ba81-1e7aa0df8c2e",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.997Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant ✅ Org 8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 summary: processed=2, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 summary: processed=2, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 summary: processed=2, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.996Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e no reminder policy (NONE) — nothing to do

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:220

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e no reminder policy (NONE) — nothing to do

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:220",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e no reminder policy (NONE) \u2014 nothing to do",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.996Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949064",
  "pageFaults": 0.0,
  "pageHits": 5.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u002757c957cb-a23f-4f3a-8bf1-bb9e566a2b6e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.990Z",
  "transactionId": 12139349.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949061",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002757c957cb-a23f-4f3a-8bf1-bb9e566a2b6e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.978Z",
  "transactionId": 12139348.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949060",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002757c957cb-a23f-4f3a-8bf1-bb9e566a2b6e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.973Z",
  "transactionId": 12139348.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949057",
  "pageFaults": 0.0,
  "pageHits": 14.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u002757c957cb-a23f-4f3a-8bf1-bb9e566a2b6e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.961Z",
  "transactionId": 12139347.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949054",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u002757c957cb-a23f-4f3a-8bf1-bb9e566a2b6e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.948Z",
  "transactionId": 12139346.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.941Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 57c957cb-a23f-4f3a-8bf1-bb9e566a2b6e",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.941Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=d4a889a1-a6b0-4bdd-9ede-fae571005b67 draft already pending — skipping reminder (no send, no draft) to preserve user intent

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:200

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=d4a889a1-a6b0-4bdd-9ede-fae571005b67 draft already pending — skipping reminder (no send, no draft) to preserve user intent

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:200",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=d4a889a1-a6b0-4bdd-9ede-fae571005b67 draft already pending \u2014 skipping reminder (no send, no draft) to preserve user intent",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.940Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7656.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949051",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 25, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.934Z",
  "transactionId": 12139345.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949049",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.928Z",
  "transactionId": 12139345.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization) RETURN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E5CF3BBC",
  "id": "24949047",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]-\u003e(o:Organization)\n            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required\n            ",
  "queryParameters": "{wo: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.916Z",
  "transactionId": 12139344.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7560.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949045",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.903Z",
  "transactionId": 12139343.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949043",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.898Z",
  "transactionId": 12139343.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949042",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.886Z",
  "transactionId": 12139342.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥INFO trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949039",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027d4a889a1-a6b0-4bdd-9ede-fae571005b67\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.872Z",
  "transactionId": 12139341.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order d4a889a1-a6b0-4bdd-9ede-fae571005b67

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order d4a889a1-a6b0-4bdd-9ede-fae571005b67

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order d4a889a1-a6b0-4bdd-9ede-fae571005b67",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.864Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order d4a889a1-a6b0-4bdd-9ede-fae571005b67

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order d4a889a1-a6b0-4bdd-9ede-fae571005b67

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order d4a889a1-a6b0-4bdd-9ede-fae571005b67",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.863Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant 🏢 Processing organization 8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 (2 work orders)

filter by: service=virtual-assistant org=8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 severity≥DEBUG trace=a3ebf290c94e4319… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:362

clustermaster

org8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30

versionunknown

tracea3ebf290c94e4319490e9eb33c71ab85

span41adb7bf8b91fc55

podvirtual-assistant-65b975d66b-l8wpw

message

🏢 Processing organization 8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 (2 work orders)

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:362",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\ud83c\udfe2 Processing organization 8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30 (2 work orders)",
  "org_alias": "8a8c3a76-7bd6-45d4-9ca3-c9330f4aba30",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.863Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant ✅ Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=12, reminders_sent=0, moved_to_need_attention=0

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:377

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

✅ Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=12, reminders_sent=0, moved_to_need_attention=0

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:377",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "\u2705 Org 9f996610-f74a-4cd5-9052-cb5405d78c6f summary: processed=12, reminders_sent=0, moved_to_need_attention=0",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.863Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=2298m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=485f1414-f260-45ca-806c-a1c7843624bc mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=2298m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.862Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949038",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.826Z",
  "transactionId": 12139340.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949037",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.813Z",
  "transactionId": 12139339.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949036",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.807Z",
  "transactionId": 12139339.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949034",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.795Z",
  "transactionId": 12139338.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949033",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027485f1414-f260-45ca-806c-a1c7843624bc\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.782Z",
  "transactionId": 12139337.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 485f1414-f260-45ca-806c-a1c7843624bc",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.774Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 485f1414-f260-45ca-806c-a1c7843624bc",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.773Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3275m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=88f04d6a-d740-47c4-bc29-a959b502598e mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3275m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.773Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 724.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949032",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.767Z",
  "transactionId": 12139336.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949031",
  "pageFaults": 0.0,
  "pageHits": 4.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.753Z",
  "transactionId": 12139335.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949029",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.748Z",
  "transactionId": 12139335.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949027",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.734Z",
  "transactionId": 12139334.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949026",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u002788f04d6a-d740-47c4-bc29-a959b502598e\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.721Z",
  "transactionId": 12139333.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 88f04d6a-d740-47c4-bc29-a959b502598e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.713Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 88f04d6a-d740-47c4-bc29-a959b502598e",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.713Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3295m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=8b2449c7-0c34-47c4-b4b9-ae5867fb2d45 mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3295m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.713Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949025",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.707Z",
  "transactionId": 12139332.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc TransactionID commit

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcetildadb/api.go:2575

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

TransactionID commit

raw payload (8 fields)

{
  "caller": "tildadb/api.go:2575",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID commit",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.702Z",
  "transactionID": "FB:kcwQc8qrjECqRtOxBB1HjVmAmsoAPphykA==",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949024",
  "pageFaults": 0.0,
  "pageHits": 12.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.694Z",
  "transactionId": 12139331.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949023",
  "pageFaults": 0.0,
  "pageHits": 13.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.689Z",
  "transactionId": 12139331.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc CREATE (a:WorkplanInstanceEvent{deltimestamp:0}) SET a.createdat = timestamp(), a.updatedat = timestamp(), a.tildaid = randomUUID(),...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-2-dev-0

query

CREATE (a:WorkplanInstanceEvent{deltimestamp:0}) 
SET a.createdat = timestamp(), a.updatedat = timestamp(), a.tildaid = randomUUID(), a.holdbitmap=0,a.holdbitmap=0,a.delpending=false,a.instanceId="4f4a2dc3-117b-4b69-a1c1-8944eb009099",a.orgId="a5fb9821-522a-4061-823f-b0a66173a204",a.eventType="sweeper_send_blocked",a.requestId="",a.summary="Sweeper skipped send: 1 unlinked work order(s)",a.payloadJson='{"reason":"unlinked_work_orders","unlinkedWorkOrderCount":1}' 
RETURN a.tildaid, a.createdat

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "C23BE7B4",
  "id": "24949022",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "CREATE (a:WorkplanInstanceEvent{deltimestamp:0}) SET a.createdat = timestamp(), a.updatedat = timestamp(), a.tildaid = randomUUID(), a.holdbitmap=0,a.holdbitmap=0,a.delpending=false,a.instanceId=\"4f4a2dc3-117b-4b69-a1c1-8944eb009099\",a.orgId=\"a5fb9821-522a-4061-823f-b0a66173a204\",a.eventType=\"sweeper_send_blocked\",a.requestId=\"\",a.summary=\"Sweeper skipped send: 1 unlinked work order(s)\",a.payloadJson=\u0027{\"reason\":\"unlinked_work_orders\",\"unlinkedWorkOrderCount\":1}\u0027 RETURN a.tildaid, a.createdat",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.2.71:40340\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.689Z",
  "transactionId": 12139330.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (org:Organization)-[:ORGANIZATION_TO_WORKPLAN_INSTANCE]->(wp:WorkPlanInstance{tildaid:"4f4a2dc3-117b-4b69-a1c1-8944eb009099"}) RETURN...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-2-dev-0

query

MATCH (org:Organization)-[:ORGANIZATION_TO_WORKPLAN_INSTANCE]->(wp:WorkPlanInstance{tildaid:"4f4a2dc3-117b-4b69-a1c1-8944eb009099"})
		RETURN org.tildaid as oid

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "CB2C51F3",
  "id": "24949021",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (org:Organization)-[:ORGANIZATION_TO_WORKPLAN_INSTANCE]-\u003e(wp:WorkPlanInstance{tildaid:\"4f4a2dc3-117b-4b69-a1c1-8944eb009099\"})\n\t\tRETURN org.tildaid as oid\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.2.71:40340\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.684Z",
  "transactionId": 12139330.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc TransactionID

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcetildadb/api.go:2482

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

TransactionID

raw payload (8 fields)

{
  "caller": "tildadb/api.go:2482",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.681Z",
  "transactionID": "",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949020",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.677Z",
  "transactionId": 12139329.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949019",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u00278b2449c7-0c34-47c4-b4b9-ae5867fb2d45\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.663Z",
  "transactionId": 12139328.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.656Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order 8b2449c7-0c34-47c4-b4b9-ae5867fb2d45",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.656Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason='override pending: eligible in 1013m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=c6b45988-3afb-4efc-843d-efe22819df8a mode=RECURRING should_send=False escalate=False override=set reason=\u0027override pending: eligible in 1013m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.656Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 828.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949018",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.649Z",
  "transactionId": 12139327.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949016",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.637Z",
  "transactionId": 12139326.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949015",
  "pageFaults": 0.0,
  "pageHits": 18.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.632Z",
  "transactionId": 12139326.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949012",
  "pageFaults": 0.0,
  "pageHits": 30.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.621Z",
  "transactionId": 12139325.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC ERROR observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

filter by: severity≥ERROR

time2026-07-27 01:14:18 UTC

severityERROR

clustermaster

podenrollsvc-5fc97ccf8b-sc8q5

message

observability: level watcher could not stat config file /etc/config/observability.yaml: stat /etc/config/observability.yaml: no such file or directory

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949011",
  "pageFaults": 0.0,
  "pageHits": 11.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027c6b45988-3afb-4efc-843d-efe22819df8a\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.607Z",
  "transactionId": 12139324.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc TransactionID commit

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcetildadb/api.go:2575

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

TransactionID commit

raw payload (8 fields)

{
  "caller": "tildadb/api.go:2575",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID commit",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.606Z",
  "transactionID": "FB:kcwQc8qrjECqRtOxBB1HjVmAmsoAPphxkA==",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order c6b45988-3afb-4efc-843d-efe22819df8a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.599Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order c6b45988-3afb-4efc-843d-efe22819df8a",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.599Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:244

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason='RECURRING not due: now-base=3374m < step=2880m'

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:244",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=d74db13c-677a-4fd3-89f6-02349b34abfb mode=RECURRING should_send=False escalate=False override=none reason=\u0027RECURRING not due: now-base=3374m \u003c step=2880m\u0027",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.598Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact) WHERE f.delpending = false ...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})<-[:FACT_TO_WORK_ORDER]-(f:Fact)
            WHERE f.delpending = false
            RETURN f
            ORDER BY f.createdat ASC

raw payload (15 fields)

{
  "allocatedBytes": 776.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "23A43F51",
  "id": "24949010",
  "pageFaults": 0.0,
  "pageHits": 8.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $work_order_id})\u003c-[:FACT_TO_WORK_ORDER]-(f:Fact)\n            WHERE f.delpending = false\n            RETURN f\n            ORDER BY f.createdat ASC\n            ",
  "queryParameters": "{work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.592Z",
  "transactionId": 12139323.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 3272.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949008",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.580Z",
  "transactionId": 12139322.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24949007",
  "pageFaults": 0.0,
  "pageHits": 7.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.575Z",
  "transactionId": 12139322.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc CREATE (a:WorkplanInstanceEvent{deltimestamp:0}) SET a.createdat = timestamp(), a.updatedat = timestamp(), a.tildaid = randomUUID(),...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-2-dev-0

query

CREATE (a:WorkplanInstanceEvent{deltimestamp:0}) 
SET a.createdat = timestamp(), a.updatedat = timestamp(), a.tildaid = randomUUID(), a.holdbitmap=0,a.holdbitmap=0,a.delpending=false,a.instanceId="8cb2d38c-046c-4910-bb36-a02d9b856938",a.orgId="aa59151d-6c89-4c13-811b-0dffb1ed1693",a.eventType="sweeper_send_blocked",a.requestId="",a.summary="Sweeper skipped send: 1 unlinked work order(s)",a.payloadJson='{"reason":"unlinked_work_orders","unlinkedWorkOrderCount":1}' 
RETURN a.tildaid, a.createdat

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "C23BE7B4",
  "id": "24949006",
  "pageFaults": 0.0,
  "pageHits": 0.0,
  "planning": 0.0,
  "query": "CREATE (a:WorkplanInstanceEvent{deltimestamp:0}) SET a.createdat = timestamp(), a.updatedat = timestamp(), a.tildaid = randomUUID(), a.holdbitmap=0,a.holdbitmap=0,a.delpending=false,a.instanceId=\"8cb2d38c-046c-4910-bb36-a02d9b856938\",a.orgId=\"aa59151d-6c89-4c13-811b-0dffb1ed1693\",a.eventType=\"sweeper_send_blocked\",a.requestId=\"\",a.summary=\"Sweeper skipped send: 1 unlinked work order(s)\",a.payloadJson=\u0027{\"reason\":\"unlinked_work_orders\",\"unlinkedWorkOrderCount\":1}\u0027 RETURN a.tildaid, a.createdat",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:58524\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.572Z",
  "transactionId": 12139321.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (org:Organization)-[:ORGANIZATION_TO_WORKPLAN_INSTANCE]->(wp:WorkPlanInstance{tildaid:"8cb2d38c-046c-4910-bb36-a02d9b856938"}) RETURN...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-2-dev-0

query

MATCH (org:Organization)-[:ORGANIZATION_TO_WORKPLAN_INSTANCE]->(wp:WorkPlanInstance{tildaid:"8cb2d38c-046c-4910-bb36-a02d9b856938"})
		RETURN org.tildaid as oid

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "CB2C51F3",
  "id": "24949005",
  "pageFaults": 0.0,
  "pageHits": 432.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (org:Organization)-[:ORGANIZATION_TO_WORKPLAN_INSTANCE]-\u003e(wp:WorkPlanInstance{tildaid:\"8cb2d38c-046c-4910-bb36-a02d9b856938\"})\n\t\tRETURN org.tildaid as oid\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:58524\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.568Z",
  "transactionId": 12139321.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc TransactionID

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcetildadb/api.go:2482

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

TransactionID

raw payload (8 fields)

{
  "caller": "tildadb/api.go:2482",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.565Z",
  "transactionID": "",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24949004",
  "pageFaults": 0.0,
  "pageHits": 9.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.562Z",
  "transactionId": 12139320.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc workplan periodic sweep

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourceworkplan/summarization_sweep_ticker.go:90

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

workplan periodic sweep

raw payload (15 fields)

{
  "activates_published": 0.0,
  "autosend_catchups": 0.0,
  "caller": "workplan/summarization_sweep_ticker.go:90",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "workplan periodic sweep",
  "progress_summarized": 0.0,
  "ready_det_repaired_desync": 0.0,
  "ready_det_send_published": 0.0,
  "ready_det_skipped_blocked": 2.0,
  "recipient_retries": 0.0,
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.562Z",
  "trigger": "tick",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc ready determination sweep: skip pending (unlinked work orders)

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcepubsub/instance_ready_determination.go:352

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

ready determination sweep: skip pending (unlinked work orders)

raw payload (9 fields)

{
  "caller": "pubsub/instance_ready_determination.go:352",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "instance_id": "8cb2d38c-046c-4910-bb36-a02d9b856938",
  "message": "ready determination sweep: skip pending (unlinked work orders)",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.562Z",
  "unlinked_work_order_count": 1.0,
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

MATCH (wp:WorkPlanInstance{tildaid:"8cb2d38c-046c-4910-bb36-a02d9b856938"})-[:WORKPLAN_INSTANCE_TO_MILESTONE]->(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]->(item:WorkplanInstanceMilestoneItem)
		WHERE item.itemType = "Workorder"
		  AND coalesce(item.skippedAt, 0) = 0
		  AND coalesce(item.notApplicableAt, 0) = 0
		  AND coalesce(item.workOrderCompletedAt, 0) = 0
		  AND coalesce(item.workOrderId, "") = ""
		RETURN count(item) AS n

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "0CD31179",
  "id": "13461991",
  "pageFaults": 0.0,
  "pageHits": 420.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance{tildaid:\"8cb2d38c-046c-4910-bb36-a02d9b856938\"})-[:WORKPLAN_INSTANCE_TO_MILESTONE]-\u003e(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]-\u003e(item:WorkplanInstanceMilestoneItem)\n\t\tWHERE item.itemType = \"Workorder\"\n\t\t  AND coalesce(item.skippedAt, 0) = 0\n\t\t  AND coalesce(item.notApplicableAt, 0) = 0\n\t\t  AND coalesce(item.workOrderCompletedAt, 0) = 0\n\t\t  AND coalesce(item.workOrderId, \"\") = \"\"\n\t\tRETURN count(item) AS n\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.559Z",
  "transactionId": 1753673.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc ready determination sweep: skip pending (unlinked work orders)

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcepubsub/instance_ready_determination.go:352

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

ready determination sweep: skip pending (unlinked work orders)

raw payload (9 fields)

{
  "caller": "pubsub/instance_ready_determination.go:352",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "instance_id": "4f4a2dc3-117b-4b69-a1c1-8944eb009099",
  "message": "ready determination sweep: skip pending (unlinked work orders)",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.555Z",
  "unlinked_work_order_count": 1.0,
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

MATCH (wp:WorkPlanInstance{tildaid:"4f4a2dc3-117b-4b69-a1c1-8944eb009099"})-[:WORKPLAN_INSTANCE_TO_MILESTONE]->(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]->(item:WorkplanInstanceMilestoneItem)
		WHERE item.itemType = "Workorder"
		  AND coalesce(item.skippedAt, 0) = 0
		  AND coalesce(item.notApplicableAt, 0) = 0
		  AND coalesce(item.workOrderCompletedAt, 0) = 0
		  AND coalesce(item.workOrderId, "") = ""
		RETURN count(item) AS n

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "0CD31179",
  "id": "13461990",
  "pageFaults": 0.0,
  "pageHits": 418.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance{tildaid:\"4f4a2dc3-117b-4b69-a1c1-8944eb009099\"})-[:WORKPLAN_INSTANCE_TO_MILESTONE]-\u003e(:WorkPlanMilestone)-[:REL_WORKPLAN_INSTANCE_MILESTONE_TO_ITEM]-\u003e(item:WorkplanInstanceMilestoneItem)\n\t\tWHERE item.itemType = \"Workorder\"\n\t\t  AND coalesce(item.skippedAt, 0) = 0\n\t\t  AND coalesce(item.notApplicableAt, 0) = 0\n\t\t  AND coalesce(item.workOrderCompletedAt, 0) = 0\n\t\t  AND coalesce(item.workOrderId, \"\") = \"\"\n\t\tRETURN count(item) AS n\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.552Z",
  "transactionId": 1753672.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (n:WorkOrder {tildaid: $node_id}) 
RETURN n

raw payload (15 fields)

{
  "allocatedBytes": 312.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E0146DD7",
  "id": "24949003",
  "pageFaults": 0.0,
  "pageHits": 10.0,
  "planning": 0.0,
  "query": "MATCH (n:WorkOrder {tildaid: $node_id}) RETURN n",
  "queryParameters": "{node_id: \u0027d74db13c-677a-4fd3-89f6-02349b34abfb\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.550Z",
  "transactionId": 12139319.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc TransactionID commit

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcetildadb/api.go:2575

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

TransactionID commit

raw payload (8 fields)

{
  "caller": "tildadb/api.go:2575",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID commit",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.548Z",
  "transactionID": "FB:kcwQc8qrjECqRtOxBB1HjVmAmsoAPphwkA==",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (wp:WorkPlanInstance) WHERE wp.instanceReadyDeterminationState = "pending" AND wp.state <> "archived" RETURN wp.tildaid AS...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-2-dev-0

query

MATCH (wp:WorkPlanInstance)
		WHERE wp.instanceReadyDeterminationState = "pending"
		  AND wp.state <> "archived"
		RETURN wp.tildaid AS id
		ORDER BY coalesce(wp.instanceReadyDeterminationUpdatedAt, 0) ASC
		LIMIT 50

raw payload (15 fields)

{
  "allocatedBytes": 832.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "81C085B2",
  "id": "24949002",
  "pageFaults": 0.0,
  "pageHits": 415.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance)\n\t\tWHERE wp.instanceReadyDeterminationState = \"pending\"\n\t\t  AND wp.state \u003c\u003e \"archived\"\n\t\tRETURN wp.tildaid AS id\n\t\tORDER BY coalesce(wp.instanceReadyDeterminationUpdatedAt, 0) ASC\n\t\tLIMIT 50\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:58524\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.544Z",
  "transactionId": 12139318.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:135

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:135",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] Starting processing for work order d74db13c-677a-4fd3-89f6-02349b34abfb",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.543Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:368

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:368",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[daily_cron] About to process work order d74db13c-677a-4fd3-89f6-02349b34abfb",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.542Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC DEBUG virtual-assistant [reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending — skipping reminder (no send, no draft) to preserve user intent

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥DEBUG trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityDEBUG

servicevirtual-assistant

sourcejobs/daily_work_order_cron.py:200

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

versionunknown

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podvirtual-assistant-65b975d66b-l8wpw

message

[reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending — skipping reminder (no send, no draft) to preserve user intent

raw payload (8 fields)

{
  "caller": "jobs/daily_work_order_cron.py:200",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "[reminder] wo=8c5c5785-bead-41a8-8002-3d05b949c13d draft already pending \u2014 skipping reminder (no send, no draft) to preserve user intent",
  "org_alias": "9f996610-f74a-4cd5-9052-cb5405d78c6f",
  "service": "virtual-assistant",
  "timestamp": "2026-07-27T01:14:18.542Z",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (wp:WorkPlanInstance) WHERE wp.instanceReadyDeterminationState IN ["in_progress", "in_progress_and_pending"] AND wp.state <>...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-2-dev-0

query

MATCH (wp:WorkPlanInstance)
		WHERE wp.instanceReadyDeterminationState IN ["in_progress", "in_progress_and_pending"]
		  AND wp.state <> "archived"
		OPTIONAL MATCH (wp)<-[:WORKPLAN_JOB_TO_OBJ]-(job:WorkplanJob)
		WITH wp, count(job) AS jobN
		WHERE jobN = 0
		RETURN wp.tildaid AS id
		LIMIT 50

raw payload (15 fields)

{
  "allocatedBytes": 1888.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B9F9D65",
  "id": "24949001",
  "pageFaults": 0.0,
  "pageHits": 417.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (wp:WorkPlanInstance)\n\t\tWHERE wp.instanceReadyDeterminationState IN [\"in_progress\", \"in_progress_and_pending\"]\n\t\t  AND wp.state \u003c\u003e \"archived\"\n\t\tOPTIONAL MATCH (wp)\u003c-[:WORKPLAN_JOB_TO_OBJ]-(job:WorkplanJob)\n\t\tWITH wp, count(job) AS jobN\n\t\tWHERE jobN = 0\n\t\tRETURN wp.tildaid AS id\n\t\tLIMIT 50\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:58524\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.539Z",
  "transactionId": 12139318.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7656.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24949000",
  "pageFaults": 0.0,
  "pageHits": 37.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 25, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.536Z",
  "transactionId": 12139317.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC DEBUG workplansvc TransactionID

filter by: service=workplansvc severity≥DEBUG

time2026-07-27 01:14:18 UTC

severityDEBUG

serviceworkplansvc

sourcetildadb/api.go:2482

clustermaster

versionunknown

podworkplansvc-75f7d8dcb6-jxnsg

message

TransactionID

raw payload (8 fields)

{
  "caller": "tildadb/api.go:2482",
  "cluster": "master",
  "environment": "DEVELOPMENT",
  "message": "TransactionID",
  "service": "workplansvc",
  "timestamp": "2026-07-27T01:14:18.536Z",
  "transactionID": "",
  "version": "unknown"
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24948999",
  "pageFaults": 0.0,
  "pageHits": 20.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.531Z",
  "transactionId": 12139317.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows

raw payload (15 fields)

{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13461984",
  "pageFaults": 0.0,
  "pageHits": 17.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u00276ef91479-dbf6-4a3b-82b9-4c07b66b8eb4\u0027], study_id: \u002716ffa942-94ca-4e1c-88f7-e0d87180dfe8\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.530Z",
  "transactionId": 1753671.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"a1492aa6-ba07-49a9-aa99-0758bbdd18d3"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

MATCH (instance:WorkPlanInstance{tildaid:"a1492aa6-ba07-49a9-aa99-0758bbdd18d3"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13461983",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"a1492aa6-ba07-49a9-aa99-0758bbdd18d3\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.524Z",
  "transactionId": 1753670.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization) RETURN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]->(o:Organization)
            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "E5CF3BBC",
  "id": "24948998",
  "pageFaults": 0.0,
  "pageHits": 6.0,
  "planning": 0.0,
  "query": "\n            MATCH (w:WorkOrder {tildaid: $wo})-[:WORK_ORDER_TO_ORGANIZATION]-\u003e(o:Organization)\n            RETURN COALESCE(o.reminderApprovalRequired, true) AS approval_required\n            ",
  "queryParameters": "{wo: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.519Z",
  "transactionId": 12139316.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"92f49070-1232-4531-bb13-73157a75b154"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

MATCH (cfg:WorkplanCfg{tildaid:"92f49070-1232-4531-bb13-73157a75b154"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13461981",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"92f49070-1232-4531-bb13-73157a75b154\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.518Z",
  "transactionId": 1753669.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows

raw payload (15 fields)

{
  "allocatedBytes": 19512.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13461980",
  "pageFaults": 0.0,
  "pageHits": 46.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027f17cfa1f-97b5-4f9f-9b7b-a7d3cb0420a4\u0027], study_id: \u0027e47593bd-8d16-45f9-bda7-6875606eecc7\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.512Z",
  "transactionId": 1753668.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        OPTIONAL MATCH (d:Document)
        WHERE d.tildaid IN COALESCE(a.docIds, [])
        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents
        // Compute latest AI_MSG draft id per work order for gating REGENERATE
        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]->(ai:WorkOrderActivity)
        WHERE ai.activity_type = 'AI_MSG'  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck
        WITH w, a, documents,
             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,
             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs
        WITH a, documents,
             CASE
               WHEN size(ai_msgs) = 0 THEN false
               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)
             END AS is_latest_draft
        RETURN a,
               CASE WHEN size(documents) > 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,
               is_latest_draft
        ORDER BY a.createdat DESC
        SKIP $skip
        LIMIT $limit

raw payload (15 fields)

{
  "allocatedBytes": 7560.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "2A13D7A9",
  "id": "24948996",
  "pageFaults": 0.0,
  "pageHits": 37.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        OPTIONAL MATCH (d:Document)\n        WHERE d.tildaid IN COALESCE(a.docIds, [])\n        WITH w, a, COLLECT(DISTINCT {tildaid: d.tildaid, fileName: d.fileName, contentType: d.contentType}) as documents\n        // Compute latest AI_MSG draft id per work order for gating REGENERATE\n        OPTIONAL MATCH (w)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(ai:WorkOrderActivity)\n        WHERE ai.activity_type = \u0027AI_MSG\u0027  // any status: a newer SENT/QUEUED must supersede an older FindingsChanged draft, else REGENERATE stays stuck\n        WITH w, a, documents,\n             max(coalesce(ai.updatedat, ai.createdat)) AS latest_any_ts,\n             collect({id: ai.tildaid, ts: coalesce(ai.updatedat, ai.createdat), status: ai.status, ignoreType: ai.ignoreType}) AS ai_msgs\n        WITH a, documents,\n             CASE\n               WHEN size(ai_msgs) = 0 THEN false\n               ELSE any(x IN ai_msgs WHERE x.id = a.tildaid AND x.ts = latest_any_ts)\n             END AS is_latest_draft\n        RETURN a,\n               CASE WHEN size(documents) \u003e 0 AND documents[0].tildaid IS NOT NULL THEN documents ELSE [] END AS documents,\n               is_latest_draft\n        ORDER BY a.createdat DESC\n        SKIP $skip\n        LIMIT $limit\n        ",
  "queryParameters": "{limit: 1, statuses: [\u0027DRAFT\u0027], skip: 0, work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.507Z",
  "transactionId": 12139315.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity) WHERE 1=1 AND a.activity_type IN...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity)
        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses 
        RETURN count(a) as total

raw payload (15 fields)

{
  "allocatedBytes": 488.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "FA66F084",
  "id": "24948994",
  "pageFaults": 0.0,
  "pageHits": 20.0,
  "planning": 0.0,
  "query": "\n        MATCH (w:WorkOrder {tildaid: $work_order_id})-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity)\n        WHERE 1=1 AND a.activity_type IN $activity_types AND a.status IN $statuses \n        RETURN count(a) as total\n        ",
  "queryParameters": "{statuses: [\u0027DRAFT\u0027], work_order_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027, activity_types: [\u0027AI_MSG\u0027]}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.501Z",
  "transactionId": 12139315.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (instance:WorkPlanInstance{tildaid:"a947c13c-168f-4975-a246-376dd9402562"})-[:WORKPLAN_TO_SITE]->(site:Site) RETURN site.tildaid as siteId

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

MATCH (instance:WorkPlanInstance{tildaid:"a947c13c-168f-4975-a246-376dd9402562"})-[:WORKPLAN_TO_SITE]->(site:Site)
		RETURN site.tildaid as siteId

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "9B774BFC",
  "id": "13461977",
  "pageFaults": 0.0,
  "pageHits": 414.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (instance:WorkPlanInstance{tildaid:\"a947c13c-168f-4975-a246-376dd9402562\"})-[:WORKPLAN_TO_SITE]-\u003e(site:Site)\n\t\tRETURN site.tildaid as siteId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.500Z",
  "transactionId": 1753667.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc MATCH (cfg:WorkplanCfg{tildaid:"b63053ca-d6b2-47b2-9dbb-effaf732dd75"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study) RETURN study.tildaid as studyId

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

MATCH (cfg:WorkplanCfg{tildaid:"b63053ca-d6b2-47b2-9dbb-effaf732dd75"})-[:WORKPLAN_CFG_TO_STUDY]->(study:Study)
		RETURN study.tildaid as studyId

raw payload (15 fields)

{
  "allocatedBytes": 328.0,
  "cpu": 1.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "682A7B96",
  "id": "13461976",
  "pageFaults": 0.0,
  "pageHits": 329.0,
  "planning": 0.0,
  "query": "\n\t\tMATCH (cfg:WorkplanCfg{tildaid:\"b63053ca-d6b2-47b2-9dbb-effaf732dd75\"})-[:WORKPLAN_CFG_TO_STUDY]-\u003e(study:Study)\n\t\tRETURN study.tildaid as studyId\n\t",
  "queryParameters": "{}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.494Z",
  "transactionId": 1753666.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j virtual-assistant MATCH (wo:WorkOrder {tildaid: $wo_id}) OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type:...

filter by: service=virtual-assistant org=9f996610-f74a-4cd5-9052-cb5405d78c6f severity≥INFO trace=b63cf4e79bb4e847… open trace flow ›

time2026-07-27 01:14:18 UTC

severityINFO

servicevirtual-assistant

clustermaster

org9f996610-f74a-4cd5-9052-cb5405d78c6f

traceb63cf4e79bb4e8479509898a7582e2ee

span8098c57bdcc1202a

podserver-2-dev-0

query

MATCH (wo:WorkOrder {tildaid: $wo_id})
        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]->(a:WorkOrderActivity {activity_type: 'U_REPLY'})
        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts

raw payload (15 fields)

{
  "allocatedBytes": 928.0,
  "cpu": 0.0,
  "elapsedTimeMs": 0.0,
  "executionPlanCacheKeyHash": "4C51129A",
  "id": "24948992",
  "pageFaults": 0.0,
  "pageHits": 28.0,
  "planning": 0.0,
  "query": "\n        MATCH (wo:WorkOrder {tildaid: $wo_id})\n        OPTIONAL MATCH (wo)-[:WORK_ORDER_TO_ACTIVITY]-\u003e(a:WorkOrderActivity {activity_type: \u0027U_REPLY\u0027})\n        RETURN wo.createdat AS created_at, max(a.timestamp) AS latest_reply_ts\n        ",
  "queryParameters": "{wo_id: \u00278c5c5785-bead-41a8-8002-3d05b949c13d\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tneo4j-java/5.28.13-24cd0fecc64de123fd5711190246e8b0f1e16fd0\t\tclient/10.173.0.201:48790\tserver/10.173.0.8:7688\u003e",
  "timestamp": "2026-07-27T01:14:18.490Z",
  "transactionId": 12139314.0,
  "waiting": 0.0
}

1m ago2026-07-27 01:14:18 UTC neo4j workplansvc UNWIND $site_ids AS sid OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false}) OPTIONAL MATCH...

filter by: service=workplansvc severity≥INFO

time2026-07-27 01:14:18 UTC

severityINFO

serviceworkplansvc

clustermaster

podserver-3-dev-0

query

UNWIND $site_ids AS sid
OPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})
OPTIONAL MATCH (s)<-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]->(st:Study {tildaid: $study_id, delpending: false})
OPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]->(actor:Actor {delpending: false})-[:FOR_USER]->(u:User)
OPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]->(co:ClinOp {deltimestamp: 0})-[:FOR_USER]->(cou:User)
WITH sid, s,
  collect(DISTINCT CASE
    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status <> $deleted_status) THEN {
    t: pdc.type,
    p: coalesce(pdc.isPrimary, false),
    e: coalesce(u.email, "")
  } END) AS actorContactRows,
  collect(DISTINCT CASE
    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status <> $deleted_status) THEN {
    t: copdc.type,
    p: coalesce(copdc.isPrimary, false),
    e: coalesce(cou.email, "")
  } END) AS clinopContactRows
WITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw
WITH sid, s,
  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e <> ""] AS pd_rows
RETURN sid AS site_id, coalesce(s.name, "") AS site_name, pd_rows

raw payload (15 fields)

{
  "allocatedBytes": 19512.0,
  "cpu": 0.0,
  "elapsedTimeMs": 1.0,
  "executionPlanCacheKeyHash": "3832EC22",
  "id": "13461974",
  "pageFaults": 0.0,
  "pageHits": 29.0,
  "planning": 0.0,
  "query": "\nUNWIND $site_ids AS sid\nOPTIONAL MATCH (s:Site {tildaid: sid, delpending: false})\nOPTIONAL MATCH (s)\u003c-[:PLAN_DEFINITION_TO_SITE]-(pd:DslPlanDefinition {delpending: false})-[:PLAN_DEFINITION_TO_STUDY]-\u003e(st:Study {tildaid: $study_id, delpending: false})\nOPTIONAL MATCH (pd)-[pdc:PLAN_DEFINITION_TO_CONTACT]-\u003e(actor:Actor {delpending: false})-[:FOR_USER]-\u003e(u:User)\nOPTIONAL MATCH (pd)-[copdc:PLAN_DEFINITION_TO_CLINOP_CONTACT]-\u003e(co:ClinOp {deltimestamp: 0})-[:FOR_USER]-\u003e(cou:User)\nWITH sid, s,\n  collect(DISTINCT CASE\n    WHEN pdc IS NOT NULL AND actor IS NOT NULL AND (u IS NULL OR u.status \u003c\u003e $deleted_status) THEN {\n    t: pdc.type,\n    p: coalesce(pdc.isPrimary, false),\n    e: coalesce(u.email, \"\")\n  } END) AS actorContactRows,\n  collect(DISTINCT CASE\n    WHEN copdc IS NOT NULL AND co IS NOT NULL AND (cou IS NULL OR cou.status \u003c\u003e $deleted_status) THEN {\n    t: copdc.type,\n    p: coalesce(copdc.isPrimary, false),\n    e: coalesce(cou.email, \"\")\n  } END) AS clinopContactRows\nWITH sid, s, actorContactRows + clinopContactRows AS pdContactRowsRaw\nWITH sid, s,\n  [row IN pdContactRowsRaw WHERE row IS NOT NULL AND row.t IS NOT NULL AND row.e IS NOT NULL AND row.e \u003c\u003e \"\"] AS pd_rows\nRETURN sid AS site_id, coalesce(s.name, \"\") AS site_name, pd_rows\n",
  "queryParameters": "{deleted_status: \u0027Deleted\u0027, site_ids: [\u0027a6259678-9d0f-4311-8051-d1dca2333297\u0027], study_id: \u002716ffa942-94ca-4e1c-88f7-e0d87180dfe8\u0027}",
  "runtime": "pipelined",
  "source": "bolt-session\tbolt\tGo Driver/5.20.0\t\tclient/10.129.4.159:41024\tserver/10.173.0.201:7687\u003e",
  "timestamp": "2026-07-27T01:14:18.488Z",
  "transactionId": 1753665.0,
  "waiting": 0.0
}